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The Moorings Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 1,181 recensioni

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su The Moorings:

The service experience was generally good. We did need remote service to our boat twice, once for a bad sensor in an engine and once for fresh water issues. The fresh water lines weren't labeled...

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Ian

The Moorings

7 years ago

Thank you for your review, we are sorry to hear that you had issues with the boat while out on the water. We hope that the remainder of your charter experience went smoothly, and thank you for trusting us with your valuable vacation time.

Recensioni del prodotto

Data di acquisto: 17/08/2018

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su The Moorings:

Great people. Still in startup mode but super accommodating!

Ian

The Moorings

7 years ago

Thank you very much for your feedback. Certainly our operation in Nassau is still fairly new but it is great to hear that you had a good check-in experience locally. We hope to welcome you back again someday soon!

Recensioni del prodotto

Data di acquisto: 20/07/2018

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su The Moorings:

Paid for a 1-3 year old boat but did not receive it.

Provide what you promised

Ian

The Moorings

7 years ago

Thank you for your feedback. This is concerning to hear. If you have not done so already, please contact us directly at customer.care@thlmarine.com so that we may gather more information to ensure this does not happen again the future.

Recensioni del prodotto

Data di acquisto: 12/05/2018

Cliente fidato

7 years ago

Excellent charter on a nice boat

The boat was in great shape, they were easy to work with and everything was ready on time. I'd charter again.

Ian

The Moorings

7 years ago

Thank you very much for your feedback. We would certainly welcome you back again!

Recensioni del prodotto

Data di acquisto: 17/09/2018

Cliente fidato

7 years ago

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Moorings in St Martin did a great job. your Clearwater office not so much.

For the most part the Moorings personnel in Clearwater Florida were helpful during the planning stages, however, I was a bit disappointed with a few of the people there. However, there was one in...

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Ian

The Moorings

7 years ago

We are sorry to hear you had a less than satisfactory experience during the booking process. If possible we would like to hear more about whom you were speaking to, so that we can ensure it does not happen again in the future. Please contact us directly at customer.care@thlmarine.com so that we may learn more. We do hope that your charter experience overall went well, and hope to improve upon our level of service the next time around.

Recensioni del prodotto

Data di acquisto: 10/06/2018

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su The Moorings:

Muy bien, lo único que tuvimos que esperar 2 horas porque los cepillaos de WC estaban sucios y fueron a buscar otros. Adicionalmente ideal sería que las sábanas y almohadas tengan mejor calidad.

Recensioni del prodotto

Data di acquisto: 13/11/2018

Trusted Customer

Milwaukee

7 years ago

Ciò che Trusted Customer ha detto su The Moorings:

Disappointing Return to the Moorings

The technicians who came out to our boat to repair two electrical problems did a good job of diagnosing and fixing the problems. The US based marketing team did a reasonable job of answering...

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Ian

The Moorings

7 years ago

Thank you for your feedback. It is disappointing to hear of your recent experience and certainly this is not the level of service we aim to provide. If you have not done so already, please reach out to us directly at customer.care@thlmarine.com so that we may gather more information about your recent charter.

Recensioni del prodotto

Data di acquisto: 06/04/2018

Trusted Customer

ABINGTON MA USA,

7 years ago

Ciò che Trusted Customer ha detto su The Moorings:

Beyond our expectations

Almost everything was perfect, I felt the person showing us the boat was not as knowledgeable as he could have been, I actually had to show him some things. Your desk staff was great somethings they...

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Ian

The Moorings

7 years ago

Thank you very much for your feedback! That is fantastic to hear and welcome the Bareboat charter family. We look forward to welcoming you back someday soon.

Recensioni del prodotto

Data di acquisto: 06/04/2018

Cliente fidato

7 years ago

Poor customer service on site.Poorly organized.

Ian

The Moorings

7 years ago

We are sorry to hear that you had a poor experience with our local base staff. We are working to finalize numerous construction and renovation projects on-site that we hope will improve organization and streamline the check-in and check-out procedure in the coming months. If you have any questions or concerns, or would like to elaborate further on your experience please contact us directly at customer.care@thlmarine.com

Recensioni del prodotto

Data di acquisto: 17/09/2018

Trusted Customer

Middleton

7 years ago

Ciò che Trusted Customer ha detto su The Moorings:

Great charter company, old boat

Our booking was on a Leopard 4800 which is a format of yacht we have chartered several times over the last 5 years. Regrettably, the boats are at the end of their charter life and our particular...

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Ian

The Moorings

7 years ago

Thank you for your feedback. We are sorry to hear that your 4800 was not up to the usual Moorings standard. Fortunately, reinforcements are on the way in the form of many new sailing catamarans coming to the Caribbean fleet over the next few months! If you have any further questions or concerns please do not hesitate to contact us directly at customer.care@thlmarine.com

Recensioni del prodotto

Data di acquisto: 09/04/2018

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The Moorings Recensioni

TortolaAltre recensioni di questo prodotto (401)Visualizza il sito web del prodotto

Moorings 3900 - 4 Cabin CatamaranAltre recensioni di questo prodotto (18)Visualizza il sito web del prodotto

ExumasAltre recensioni di questo prodotto (40)Visualizza il sito web del prodottoAwesome islands Highly recommend Thunderball Grotto!

Moorings 514 PC - 4 Cabin CatamaranAltre recensioni di questo prodotto (54)Visualizza il sito web del prodotto

TortolaAltre recensioni di questo prodotto (401)Visualizza il sito web del prodotto

Moorings 4800 - 4 Cabin CatamaranAltre recensioni di questo prodotto (63)Visualizza il sito web del prodottoDid not receive a 1-3 year old boat that I paid for. Many failures. I made a list of 17 failures

BelizeAltre recensioni di questo prodotto (24)Visualizza il sito web del prodotto

Moorings 3900 - 4 Cabin CatamaranAltre recensioni di questo prodotto (18)Visualizza il sito web del prodottoThe boat was in good shape, could have used a bit more line and a giant can of sail lube but nothing else to complain about.

St MartinAltre recensioni di questo prodotto (25)Visualizza il sito web del prodottoThe people at the base were very congenial and very capable. We were amazed at how incredibly well they maneuvered the boat in & out of the tight dock spaces. We were a bit disappointed in the...Leggi altre

ExumasAltre recensioni di questo prodotto (40)Visualizza il sito web del prodottoLo que escribí en la anterior. Muy buena disposición del personal y muy amables.

Moorings 433 PC - 3 Cabin CatamaranAltre recensioni di questo prodotto (41)Visualizza il sito web del prodottoMuy bien, me gustaría que tenga radar.

TortolaAltre recensioni di questo prodotto (401)Visualizza il sito web del prodottoTo start with, what happened to the smiles? In the past, the base personnel were much more pleasant and welcoming. This was a small part of our overall disappointment. Our 38 foot monohaul was...Leggi altre

Moorings 38.2 - 2 Cabin MonohullAltre recensioni di questo prodotto (47)Visualizza il sito web del prodottoThe boat was nice, but was not adequately maintained. Resolving missing equipment and electrical problems took too much time away from our sailing.

TortolaAltre recensioni di questo prodotto (142)Visualizza il sito web del prodottoEverything was very nice our first time there and I believe you should tell you customers more about the marina, such as we stayed at Marias by the sea our first night and if we had known would have...Leggi altre

Moorings 433 PC - 3 Cabin CatamaranAltre recensioni di questo prodotto (19)Visualizza il sito web del prodottoThe boat was all that you advertised. The only complaint was the bathroom toilets having the smell

TortolaAltre recensioni di questo prodotto (142)Visualizza il sito web del prodottoStaff not trained well on customer service. Shower area and restrooms filthy. No hot water in showers.

Moorings 514 PC - 4 Cabin CatamaranAltre recensioni di questo prodotto (50)Visualizza il sito web del prodottoMany items including anchor did not work. Poorly maintained boat.

St LuciaAltre recensioni di questo prodotto (38)Visualizza il sito web del prodottoWe chose to return to St. Lucia which meant consuming two days of our trip with the long run from St. Lucia to Bequia and Bequia to St. Lucia. We missed the daily snorkeling of the BVIs with its...Leggi altre

Moorings 4800 - 4 Cabin CatamaranAltre recensioni di questo prodotto (63)Visualizza il sito web del prodottoThe Leopard 4800s are at the end of life and it shows. The crewed vessels are kept in better condition but those used for bare boating are done.

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