The Moorings Recensioni

Good afternoon, thank you for your feedback. It is discouraging to hear that your SUP's were not delivered properly. If you have not done so already, please contact us directly at customer.care@thlmarine.com so that we may gather further information. We do hope that the remainder of your charter experience went well, and look forward to speaking with you.

Thank you for your feedback. We will ensure your feedback about your yacht are relayed to the local team to ensure the electrical and mechanical equipment is thoroughly checked.

Thank you for your feedback, and for your continued business! We hope to improve on your recent experience the next time around.

Thank you! That is great to hear. Thank you as always for trusting your valuable vacation time with us. We hope to see you on the water again someday soon.

Thank you very much for your feedback. Certainly this is not the level of service we aim to provide, and is not acceptable. We will ensure your review is sent to the regional Operations Manager to address, and ensure this experience is not duplicated in the future. If you have additional feedback please reach out to us directly at customer.care@thlmarine.com

Thank you very much for your feedback. We are sorry to hear of your experience and would very much like to speak to you further to gather more information. If you have not done so already, please reach out to us directly at customer.care@thlmarine.com. We look forward to speaking with you.

Thank you very much for your detailed reply. This experience is certainly not the norm and is not an acceptable standard of service we aim to provide. It has certainly been a long road to recovery, however rest assured that we are focusing heavily on customer service and operations locally, and feedback such as this is essential to ensuring improvement in the future. We will make sure this is relayed to the leadership locally so that it may be rectified. We hope to provide you with a magical experience again someday soon.

Thank you for your feedback. If you would like to discuss this further, or offer further insights into how we can improve our service in the future, please feel free to elaborate further, or reach out to us directly at customer.care@thlmarine.com. We hope the rest of your charter went smoothly, and thank you as always for trusting us with your valuable vacation time.

Thank you for your review. We will ensure that your feedback is relayed to the local staff regarding your boat to ensure those issues are rectified for future guests. It has certainly been a long road to recovery and we are improving further every day! Thank you as always for trusting us with your valuable vacation time.