Boat was old tired and not well maintained. Several things not working properly. Shore A/C, handheld VHF, isenglass was to worn to see through. Sheets smelled like vomit. No cooler onboard. Biminy...
Leggi altre
Ian
The Moorings
7 years ago
Thank you for your review. We are concerned to hear of the issues outlined above, and would like to speak to you further to ensure this experience does not happen again in the future. I have passed along your feedback to our customer care team, who may reach out to you to gather more information. If you have any questions or concerns please do not hesitate to contact us directly at customer.care@thlmarine.com
Recensioni del prodotto
Data di acquisto: 11/12/2018
0
Condividi
TC
Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su The Moorings:
Your company sent a boat out that has a hydraulic leak at the helm. When it get wet during rain the fluid mixed with water a created a very slippery surface.
The canvas on flybridge were in terrible...
Leggi altre
Ian
The Moorings
7 years ago
Thank you for your thorough feedback. The list of issues outlined in your review is concerning, and we would like to speak to you further to gather more information and to ensure that a detailed list of the issues with the vessel is on file so that it can be actioned properly. I have forwarded your feedback to our customer care department, and they will be reaching out to you directly. If you have any further questions or concerns please reach out to us at customer.care@thlmarine.com
Recensioni del prodotto
Data di acquisto: 30/09/2018
0
Condividi
TC
Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su The Moorings:
The two main issues that significantly detracted from the experience with Moorings were; 1) A very tired and poorly maintained boat. These boats are meant to be very highly maintained and less than 3...
Leggi altre
Ian
The Moorings
7 years ago
Thank you very much for your review. We are aware of issues currently surrounding our Tortola operations and are working hard to address them. Feedback like this is essential to ensuring we return to the level of service we all expect. We hope that your overall experience in the Islands was a positive one despite these problems. If you have any questions or concerns, or would like to discuss this in more detail, please don't hesitate to contact us directly at customer.care@thlmarine.com
Recensioni del prodotto
Data di acquisto: 23/09/2018
0
Condividi
TC
Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su The Moorings:
Working with Melissa Johnson was a pleasure. She is one of the most knowledgeable, supportive and efficient Vacation Planning Specialist I've ever worked with. Thanks to her our trip was planned...
Leggi altre
Ian
The Moorings
7 years ago
Thank you very much for your feedback. We are thrilled to hear you had not only a wonderful charter experience, but a wonderful reservation experience as well! I will be sure to pass along this feedback to Melissa, I'm sure she will be glad to hear it.
Recensioni del prodotto
Data di acquisto: 30/10/2018
0
Condividi
TC
Trusted Customer
Cary North Carolina
7 years ago
Ciò che Trusted Customer ha detto su The Moorings:
Boat was well provisioned. All the necessary equipment was functional.
Service was requested midway thru the charter when the dingy motor malfunctioned. A replacement was made within several hours.
Ian
The Moorings
7 years ago
Thank you very much for your feedback. We are so glad to hear you had a great experience with us and look forward to having you back on the water in just a few short months!
Recensioni del prodotto
Data di acquisto: 18/07/2018
0
Condividi
TC
Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su The Moorings:
De maneira geral tudo muiiiito bom!
Coisas boas que marcaram nossa viagem:
1) Barco Excelente
2) Roupas de cama e banho…. Muito boas!
3) Clima, ventos, mar e aguas incríveis!
4) Lugares maravilhosos...
Leggi altre
Recensioni del prodotto
Data di acquisto: 28/10/2018
0
Condividi
TC
Trusted Customer
BVI
7 years ago
Ciò che Trusted Customer ha detto su The Moorings:
Excellent and knowledgeable service throughout the entire process! Already looking forward to my next charter with The Moorings!
Ian
The Moorings
7 years ago
Thank you very much for your review. We are thrilled that you had a wonderful experience in the British Virgin Islands and look forward to having you back soon!
Recensioni del prodotto
Data di acquisto: 29/06/2018
0
Condividi
TC
Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su The Moorings:
We should probably speak directly as I have documented much of the needed improvements to discuss. This base operation lacks sufficient support or training to manage work load effectively. I will...
Leggi altre
Ian
The Moorings
7 years ago
Thank you for your review. I have forwarded your feedback to our customer care team, who will reach out to you directly as requested. If you have any further questions or concerns, or if you do not hear from us in a timely manner, please reach out directly at customer.care@thlmarine.com
Recensioni del prodotto
Data di acquisto: 17/04/2018
0
Condividi
TC
Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su The Moorings:
I am aware and understand the disaster that was Hurricane Irma
This was our fifth time to the BVI - service was not the same attention to customer service and detail. I heard several other people...
Leggi altre
Ian
The Moorings
7 years ago
Thank you for your feedback. We are aware of current issues regarding our operations in the British Virgin Islands, and are working hard to address them. If you have any further questions or concerns, or would like to discuss your experience in more detail, please don't hesitate to contact us directly at customer.care@thlmarine.com. Thank you as always for your business. We hope to show you a vastly improved charter experience should you choose to charter with us again in the near future.
Recensioni del prodotto
Data di acquisto: 13/02/2019
0
Condividi
TC
Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su The Moorings:
Third time in a row renting with yall
WAS EXCELLENT!
Ian
The Moorings
7 years ago
Thank you for your enthusiastic review! It is always great to hear such fantastic feedback. We are glad you had a wonderful time with The Moorings and look forward to having you back with us sometime soon.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.