Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

The Moorings Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 1,183 recensioni

Trusted Customer

Carmel, CA

7 years ago

Ciò che Trusted Customer ha detto su The Moorings:

Excellent, but not perfect ...

The communications between the Florida office and Road Town base are unreliable. We submitted a provisions order that was not transmitted to the Moorings base. So there were no provisions when we...

Leggi altre

Ian

The Moorings

7 years ago

Thank you for your review. We are sorry to hear of the issues you experienced while ordering provisions but do hope that the remainder of your vacation went smoothly and you enjoyed your time in the BVI.

Recensioni del prodotto

Data di acquisto: 26/11/2018

Trusted Customer

Atlanta

7 years ago

Ciò che Trusted Customer ha detto su The Moorings:

Booking agents are wonderful. We were told if we get there the night before we can leave first thing in the am. This is not exactly what happens when you get to Tortola. Our boat wasn't ready for us...

Leggi altre

Ian

The Moorings

7 years ago

Thank you for your review. The issues you experienced upon arrival to the marina are concerning. I have forwarded your feedback to our customer care team, as we would like to hear about this in more detail to ensure it does not happen again. They should reach out to you directly, but if you have any immediate questions or concerns, please reach out to us at customer.care@thlmarine.com. We look forward to speaking with you.

Recensioni del prodotto

Data di acquisto: 31/01/2019

Cliente fidato

7 years ago

The boat was perfect. The check-in process was vague and confusing to navigate.

Ian

The Moorings

7 years ago

Thank you for your feedback. We are sorry to hear of any difficulty you experienced up check-in, but do hope that you enjoyed your time in the islands. If you have any questions or concerns please reach out to us directly at customer.care@thlmarine.com. We hope to have you on board again someday soon!

Recensioni del prodotto

Data di acquisto: 28/09/2018

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su The Moorings:

attitude at base was improved over two years ago.

Ian

The Moorings

7 years ago

Thank you for your feedback. We are working hard to improve the check-in procedure at the marina and we hope to show a vastly improved arrival experience over the next few months. We hope that the remainder of your charter went smoothly and you enjoyed your stay in the Islands. If you have any questions or concerns, or would like to discuss your recent charter further, please contact us at customer.care@thlmarine.com

Recensioni del prodotto

Data di acquisto: 15/12/2018

Cliente fidato

7 years ago

Perfect week of cruising with great snorkelling & many islands to explore!

The entire Moorings team (from initial booking, to pre-provisioning, to the briefing, to the always-available base team on VHF) was professional, helpful, and friendly.

Ian

The Moorings

7 years ago

Thank you for your feedback. We are thrilled you hear you enjoyed your vacation experience with The Moorings!

Recensioni del prodotto

Data di acquisto: 30/12/2018

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su The Moorings:

Booking the trip was easy and I was well supported by Brad. Service once we got on the boat was slow or not as expected.

Ian

The Moorings

7 years ago

Thank you for your review, we hope that you enjoyed your time in the islands. We will ensure your feedback is passed to the operations management to ensure the experience is improved for future charters. If you have any questions or concerns please contact us directly at customer.care@thlmarine.com

Recensioni del prodotto

Data di acquisto: 29/01/2019

Cliente fidato

7 years ago

sub par

We showed up to a boat that had 2 filthy bathrooms and a hole where the gps should have been. We got the 7am boat orientation so we could leave by 8 and meet our friends and we couldn't leave till...

Leggi altre

Ian

The Moorings

7 years ago

Thank you for your feedback. Certainly this is discouraging and not at all indicative of the level of service The Moorings strives to provide. I have forwarded this to our customer care team to ensure it is properly logged in our system so that it can be addressed. If you would like to discuss this further please reach out to us directly at customer.care@thlmarine.com

Recensioni del prodotto

Data di acquisto: 10/01/2018

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su The Moorings:

Just returned from a sailing week in the BVI chartering from the Moorings. I have been sailing with the Moorings / Sunsail since the early 1990, often going out 2 and 3 time a year. I have chartered...

Leggi altre

Recensioni del prodotto

Data di acquisto: 19/02/2019

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su The Moorings:

Moorings had everything ready and service was fantastic

Ian

The Moorings

7 years ago

Thank you for your kind review! We are glad you had a seamless vacation experience and everything went well. We hope to see you on board again someday soon.

Recensioni del prodotto

Data di acquisto: 16/02/2019

Cliente fidato

7 years ago

This is our second charter through Moorings. Great customer service and such friendly helpful staff. The few minor issues we had were addressed promptly and fixed with no problems. Can’t say enough...

Leggi altre

Ian

The Moorings

7 years ago

Thank you very much for your kind review. We are thrilled to hear you had a great experience on your recent vacation with us, and look forward to hosting you on charter again someday soon!

Recensioni del prodotto

Data di acquisto: 26/11/2018

Non hai ricevuto un invito a scrivere una recensione?

Visualizza tutti i media (240)

Feefo Trusted Service Awards

I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.

Cosa sono i premi Trusted Service Awards

Perché fidarsi delle recensioni di Feefo?

Scopri di più su Feefo

The Moorings Recensioni

TortolaAltre recensioni di questo prodotto (401)Visualizza il sito web del prodottoRecovery from hurricane damage continues; pile drivers, jack-hammers, etc. However, once one pulls away from the dock, all is calm. The construction noise and debris drag down the rating. But,...Leggi altre

TortolaAltre recensioni di questo prodotto (142)Visualizza il sito web del prodottoBooking agents are wonderful. We were told if we get there the night before we can leave first thing in the am. This is not exactly what happens when you get to Tortola. Our boat wasn't ready for us...Leggi altre

Moorings 514 PC - 4 Cabin CatamaranAltre recensioni di questo prodotto (22)Visualizza il sito web del prodottoLiked the boat. Besides broken stuff.

TortolaAltre recensioni di questo prodotto (401)Visualizza il sito web del prodotto

Moorings 38.1 - 2 Cabin MonohullAltre recensioni di questo prodotto (14)Visualizza il sito web del prodotto

TortolaAltre recensioni di questo prodotto (401)Visualizza il sito web del prodottoshould be a way to better minimize time at base. never able to get out the first day. lost vacation time.

Moorings 45.3 - 3 Cabin MonohullAltre recensioni di questo prodotto (30)Visualizza il sito web del prodottomissing fire extinguisher, broken tv, swim platform operable but had issues, outboard had duct tape cover

BelizeAltre recensioni di questo prodotto (24)Visualizza il sito web del prodottoGreat snorkeling, lots of islands to explore, good winds.

Moorings 4800 - 4 Cabin CatamaranAltre recensioni di questo prodotto (63)Visualizza il sito web del prodottoSecond time chartering this boat. Love it! So roomy. Only complaint is toilet is too small.

TortolaAltre recensioni di questo prodotto (401)Visualizza il sito web del prodottoWifi was not available. Keys for boat didn't work. We had to find our own cooler and ice. Communication regarding our questions was not always correct.

TortolaAltre recensioni di questo prodotto (142)Visualizza il sito web del prodotto

Moorings 514 PC - 4 Cabin CatamaranAltre recensioni di questo prodotto (54)Visualizza il sito web del prodottoweathered and dirty and was a hurricane boat with cracks

TortolaAltre recensioni di questo prodotto (142)Visualizza il sito web del prodottoJust returned from a sailing week in the BVI chartering from the Moorings. I have been sailing with the Moorings / Sunsail since the early 1990, often going out 2 and 3 time a year. I have chartered...Leggi altre

TortolaAltre recensioni di questo prodotto (401)Visualizza il sito web del prodotto

Moorings 4000 - 3 Cabin CatamaranAltre recensioni di questo prodotto (58)Visualizza il sito web del prodotto

TortolaAltre recensioni di questo prodotto (401)Visualizza il sito web del prodotto

Moorings 4800 - 4 Cabin CatamaranAltre recensioni di questo prodotto (41)Visualizza il sito web del prodotto

Come vengono raccolte le recensioni di Feefo?

Chi può lasciare una recensione su Feefo?

Come verifichiamo le recensioni?

Come trattiamo le recensioni false?