Moorings Tortola is a well oiled machine. Considering the number of boats they have on their docks, its amazing it all works as well as it does! Even though we arrived late in the day due to travel...
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Ian
The Moorings
7 years ago
Thank you very much for your review! It's so great to hear you had a fantastic time and we can't wait to assist you on your next adventure - wherever that may be!
Recensioni del prodotto
Data di acquisto: 19/11/2018
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Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su The Moorings:
booking, correspondence on booking and pre-trip were great
check-in and check-out was very easy
boat was equipped as promised, clean and 99% prepared
provisioning was great, on-time as promised,...
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Ian
The Moorings
7 years ago
Thank you very much for your feedback. We are glad to hear everything went smoothly and you enjoyed your charter experience with us. We hope to see you out on the water again someday soon!
Recensioni del prodotto
Data di acquisto: 24/12/2018
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Cliente fidato
7 years ago
Overall we had a great vacation but there were a few issues I would like you to be aware of. We are boaters and very familiar with problems that occur during a trip. From Day 1 the Check Engine...
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Ian
The Moorings
7 years ago
Thank you very much for your feedback. We are glad to hear that you had a good experience overall but certainly disappointed to hear of the few issues you did have while on charter, especially the anchor fuse question which could easily have been avoided. We have passed this information along to the local operations staff so that they are aware, but if you have any questions or concerns, or would like to discuss this with us further, please reach out to us directly at customer.care@thlmarine.com . Thank you again for chartering with us, and we hope to see you out on the water again someday soon.
Recensioni del prodotto
Data di acquisto: 20/07/2018
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Cliente fidato
7 years ago
Boat wasn’t ready on time and some equipment wasn’t as listed on the website. We were new to chartering and I asked questions about how things worked with the captain but didn’t really receive good...
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Ian
The Moorings
7 years ago
Thank you for your feedback, and thank you for choosing The Moorings for your inaugural charter vacation. We hope that overall you had a wonderful experience on your charter but are certainly sorry to hear of the difficulty you had upon arrival. This is not feedback we receive often, so we would like to know more if you would care to elaborate. If you would like to discuss this further, or have any questions or concerns, please don't hesitate to contact us directly at customer.care@thlmarine.com
Recensioni del prodotto
Data di acquisto: 07/06/2018
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Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su The Moorings:
We had a bad smell in the boat. This was masked by spraying air fresher by the staff. However, the smell returned. When we returned the boat at the end of our week, the source of the small was...
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Ian
The Moorings
7 years ago
Thank you for your review. It is certainly unfortunate that the cause of the issue was not discovered until after you had returned the vessel. It sounds as though a formal complaint was logged at the base level, but if you have any questions or concerns please don't hesitate to contact us directly at customer.care@thlmarine.com
Recensioni del prodotto
Data di acquisto: 26/11/2018
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Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su The Moorings:
The customer service part of the trip was less than expected for the money spent. When we arrived our captain had left - thought we weren't coming, although I had sent our itinerary. Boat was dark...
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Ian
The Moorings
7 years ago
Thank you for your feedback. Certainly this is discouraging to hear and is not indicative of the level of service we strive to provide. I have forwarded your review to the local operations team so that they can investigate why this occurred and to ensure something like this does not happen again, however if you would like to discuss this further please don't hesitate to reach out to us directly at customer.care@thlmarine.com. We do hope that the remainder of your charter vacation went smoothly.
The change in Mooring Service is phenomenal. The service agents act like they care and respond with answers or results. The attitude toward service is so much better. It seemed as though they were...
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Ian
The Moorings
7 years ago
Thank you very much for your review and feedback. We are making huge strides towards improving our operations and customer service in the BVI's. It is so great to hear that those efforts were noticed. It is fantastic to hear that your vacation went well, and we look forward to seeing you again soon!
Friendly, organized, welcoming, and knowledgable from the moment we walked in. From before that, actually. I had several questions for team members on the phone beforehand, both while booking and...
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Ian
The Moorings
7 years ago
Thank you so much for your feedback, it is great to hear everything went well. We will be sure to pass along your compliments to Travis and Emily, i'm sure they will be glad to hear it. We look forward to seeing you on the water again soon!
Recensioni del prodotto
Data di acquisto: 25/02/2019
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Trusted Customer
7 years ago
Ciò che Trusted Customer ha detto su The Moorings:
Moorings staff at Tortolla was very professional. Polite, competent, and adjusted to our wishes.
This was our first bareboat charter, so we could have benefited from a little more counseling on...
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Ian
The Moorings
7 years ago
Thank you very much for your feedback, and for trusting The Moorings with your first charter experience! We are happy to hear everything went well and hope to see you again someday soon. If you have any further feedback, questions or concerns, please reach out to directly at customer.care.thlmarine.com
The base staff was helpful and responded promptly to our requests. Marilyn's taxi service was prompt and cheerful. Provisioning service was the great with good food/drink at reasonable prices. ...
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Ian
The Moorings
7 years ago
Thank you very much for your feedback! We are glad everything went smoothly and you enjoyed your vacation. We hope to see you again soon!
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Today, after almost 50 years at sea, The Moorings has established its reputation as the world's premier yacht charter company. Our award-winning charter fleet now includes more than 400 yachts in 20+ destinations across the globe. Whether it’s a self-skippered monohull; a Sail catamaran with a skipper at the helm; a high-performance Power catamaran or a Crewed yacht with a captain and chef—we’re here to make your time on the water truly unforgettable.