Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di SPCA Pet Insurance

Cliente fidato

Verificato da Feefo

2 years ago

Too many follow up calls which is really unnecessary.

The online quote has provided everything I needed and I am happy with purchase online. However with no reminding of the possibility receiving your call, the team kept calling me about the quotations...

Leggi altre

CX

SPCA Pet Insurance

2 years ago

Hi there, Thank you for taking the time to share your feedback with us and we are sorry to hear of your frustrations. From time to time, we try to keep in touch with customers who have made enquiries with us. We like to stay up to date to see if we can help them with their insurance needs as their circumstances change. We apologise for any inconvenience caused in doing so. I have passed your feedback on to the relevant team and requested for you not to be contacted again regarding this quote in the future. Kind regards, Alisa

Recensioni del prodotto

Data di acquisto: 24/10/2023

0

LM

Litalia Macfarlane

Verificato da Feefo

2 years ago

Ciò che Litalia Macfarlane ha detto su SPCA Pet Insurance:

Amazingly easy process.

CX

SPCA Pet Insurance

2 years ago

Hi Litalia, We are happy to hear that arranging your cover was made easy and that we have been able to assist you with your insurance needs. Thank you for taking the time to let us know about your experience, we really appreciate it. Kind regards, Alisa

Data di acquisto: 24/10/2023

0

Cliente fidato

Verificato da Feefo

2 years ago

Policy provides better cover than some other pet insurance pollicies

CX

SPCA Pet Insurance

2 years ago

Hi there, Thank you for sharing your review with us, it is a pleasure to hear about the value you have found within your policy. Kind regards, Scott

Recensioni del prodotto

Data di acquisto: 21/10/2023

0

Cliente fidato

Verificato da Feefo

2 years ago

Online enquiry then great follow up from customer services on the phone to answer any questions

CX

SPCA Pet Insurance

2 years ago

Hi there, It is a pleasure to hear about your appreciation regarding our service and that you have enjoyed the follow up. Thank you for sharing your feedback and for taking the time in providing us with your review. Kind regards, Scott

Data di acquisto: 17/10/2023

0

Cliente fidato

Verificato da Feefo

2 years ago

Bit cheeky to send a survey before I've received my policy documents

CX

SPCA Pet Insurance

2 years ago

Hi there, Thank you for sharing your review with us, I appreciate you bringing this to our attention. As this email is system generated, our correspondence can sometimes be filtered in to the spam/junk folder of an inbox. However, I have notified our team about your concern and arranged for someone to look into this. Kind regards, Scott

CX

SPCA Pet Insurance

2 years ago

Hi there, I understand that our team has actioned your request. Please do not hesitate to reach out if you do require any further assistance. Kind regards, Scott

Recensioni del prodotto

Data di acquisto: 17/10/2023

0

KM

Katrina Mcdermott

Verificato da Feefo

2 years ago

Ciò che Katrina Mcdermott ha detto su SPCA Pet Insurance:

Went through all my options and explained the policy really well.

Charly went through what the policy covers really well. She was able to answer all my questions.

CX

SPCA Pet Insurance

2 years ago

Hi Katrina, It is wonderful to hear of the service that you received when speaking with our team member, Charly, and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Recensioni del prodotto

Data di acquisto: 16/10/2023

0

Cliente fidato

Verificato da Feefo

2 years ago

Friendly staff, detailed premium, answer my queries

CX

SPCA Pet Insurance

2 years ago

Hi there, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Recensioni del prodotto

Data di acquisto: 10/10/2023

0

Cliente fidato

Verificato da Feefo

2 years ago

Very Friendly, explained all I needed to understand, would tell family and friends.

CX

SPCA Pet Insurance

2 years ago

Hi there, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Data di acquisto: 09/10/2023

0

Cliente fidato

Verificato da Feefo

2 years ago

I was rung up and almost pushed into purchasing insurance from spca.

CX

SPCA Pet Insurance

2 years ago

Hi there, Thank you for sharing your review with us, I am sorry to hear about any inconveniences that may have been caused. We appreciate you bringing this to our attention as this is not the type of service we would like for our customers to receive. Your feedback has been passed on to the relevant team to be looked into. If you would like any assistance regarding your policy, please let us know and I can organise for one of our team members to be in touch with you. Kind regards, Scott

Recensioni del prodotto

CX

SPCA Pet Insurance

2 years ago

Hi there, I appreciate you sharing your review with us, thank you for bringing your feedback to our attention. Factors that are taken into consideration for renewal premium calculation include your pet’s age and breed, as well as data relating to the health of pets that are of a similar age and breed. Each year we review premiums based on these factors to ensure we can accommodate the costs of possible treatment up to your annual benefit limit, in the event that your pet becomes injured or ill. Please let me know if you would like to discuss your policy with us, our team would appreciate the opportunity to assist you. Kind regards, Scott

Data di acquisto: 09/10/2023

1

GT

Glennis Tonks

Verificato da Feefo

2 years ago

Ciò che Glennis Tonks ha detto su SPCA Pet Insurance:

Awesome very happy

CX

SPCA Pet Insurance

2 years ago

Hi Glennis, It is a pleasure to hear about your satisfaction, thank you for sharing your review with us. Kind regards, Scott

Data di acquisto: 05/10/2023

0

SPCA Pet Insurance Recensioni

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoThe policies seem fair and clear.

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoCheaper than other policies

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoNo policy documents received so far

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoEasy to purchase great quote online tool

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoCompetitive price with a big cover

SPCA Pet InsuranceAltre recensioni di questo prodottoVisualizza il sito web del prodottoExpensive and only 70% covered.

Come vengono raccolte le recensioni di Feefo?

Chi può lasciare una recensione su Feefo?

Come verifichiamo le recensioni?

Come trattiamo le recensioni false?