SME Inc. USA Recensioni

Thank you for your feedback, Erica, and I'm sorry you're experiencing this issue. Unfortunately, due to several supply chain challenges, there may be some particular/specialized items that are on backorder with different manufacturers or vendors. I absolutely understand and empathize with you regarding the frustration this causes. We have experienced our own frustrations with manufacturers/vendors who will set an ETA date, only to push the date back further, or in this particular case, simply not even provide an ETA - which can be the most unsettling. I have some great news for you! Our Customer Service team is awesome at suggesting quality-comparative corssover items. For those particular items on your order that are back-ordered or include delayed drop-shipped items, it would be our pleasure to guide you to available alternative products. Please call our team 800-538-4675 or email OrderNow@smeincusa.com so we can resolve this for you today. We are here to help. Thank you again for your feedback and we look forward to serving you soon.

Hello and thank you for reaching out to us about this issue. I'm sorry for this mishap. We were not expecting the test kits to sell out that quickly. We did post an update to the website with the updated arrival dates which were delayed, and we understand this message was not delivered to all pending orders. This led us to have a larger conversation about this particular backorder situation and we have developed a better plan to inform our customers of test kit delays. I took a look into your account and I'm happy to see that your order shipped out on the day we received the tests, and you've received your order. Thank you again for your business and your feedback - we look forward to serving you again in the near future.