I used Shuttle Direct for my transfer from Malaga to Marbella. The Spanish representative was rude, unhelpful and bad mannered. Her customer service was appalling. Our driver was late, also rude and...
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Customer Services
Shuttle Direct United Kingdom
1 month ago
We’re very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused during your transfer.
We’re disappointed to hear your comments regarding the service provided by the local representative and driver, as this is certainly not the level of customer service we expect our partners to provide.
As your transfer was booked through a third party, we would kindly ask you to contact the agency directly regarding your booking. They will be best placed to investigate the issues you have raised and review what happened with both the local representative and the driver, as well as the cancellation and return transfer arrangements.
Once again, we apologise that your experience did not meet your expectations and appreciate you taking the time to share your feedback.
WW
Winifred Walsh
1 month ago
Thank you for your prompt response and acknowledgement of the issue as well as your apology. I have received a feedback request from Expedia and have informed of my experience with the Spanish representative as well as the driver
Data di acquisto: 13/09/2026
0
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AR
Andrzej Górak
Verificato da Feefo
GRC
1 month ago
Ciò che Andrzej Górak ha detto su Shuttle Direct United Kingdom:
Shuttle Direct to świetny i opłacalny wybór .Nasze transfery były łatwe i komfortowe , korzystamy z Państwa usług po raz drugi i się nie zawiedliśmy. Kierowcy uprzejmi , na pewno skorzystam ponownie...
Excellent service, arrived on time both ways.
The driver even went back to my hotel after I left my mobile in reception.
The company charged me £35 however it was my fault.
I would recommend and...
We have used shuttle direct a few times now. This time tho we were trying to save money by using their cheaper option of coach service. So much cheaper but not as good as their private transfer...
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Data di acquisto: 13/09/2026
0
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BG
Boris Golec
Verificato da Feefo
ESP
1 month ago
Ciò che Boris Golec ha detto su Shuttle Direct United Kingdom:
The driver was patiently waiting for me and my wife at the airport (the plane had some delay), he helped us kindly with our luggage; the ride to the hotel was very comfortable, we felt safe.
Data di acquisto: 11/09/2026
0
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Cliente fidato
Verificato da Feefo
1 month ago
Zuverlässig, freundlich
Data di acquisto: 08/09/2026
0
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JG
Janet G
Verificato da Feefo
USA
1 month ago
Ciò che Janet G ha detto su Shuttle Direct United Kingdom:
Both drivers - airport pick up and hotel pick up - were on time ( early actually). Cheerful, informative. Cars were modern, clean and with working AC. After the booking process I had to extend our...
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Data di acquisto: 11/09/2026
0
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HK
Hans Kalshoven
Verificato da Feefo
NLD
1 month ago
Ciò che Hans Kalshoven ha detto su Shuttle Direct United Kingdom:
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
