Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di ROL Cruise

Visualizzazione di tutte le 25,691 recensioni

Stephen Walker

Verificato da Feefo

7 months ago

Ciò che Stephen Walker ha detto su ROL Cruise:

Excellent

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are so pleased to hear that the service was excellent. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Cliente fidato

Verificato da Feefo

7 months ago

Nothing too much trouble. Friendly, courteous and helpful.

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are pleased to hear that you find our agents friendly, courteous and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Victoria Vince

Verificato da Feefo

7 months ago

Ciò che Victoria Vince ha detto su ROL Cruise:

SERVICE NOT YET RECEIVED SO UNSURE AS TO WHY I AM BEING ASKED TO REVIEW

I haven't received any service as yet. I had booked a cruise whilst on board HAL at the end of January and asked for this to be passed to ROL for booking. To date the booking has not yet been...

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Megan Hammond

ROL Cruise

7 months ago

Thank you for taking the time to leave your feedback, and I’m very sorry for the frustration this delay has caused. I wanted to reassure you that we have asked our admin team to send your booking confirmation as soon as possible. The reason for the delay is that were waiting on a corrected invoice from the cruise line, which has prevented us from finalising your booking on our system. I completely understand how disappointing this experience has been, especially given your loyalty and the number of cruises you have booked with us previously and I hope we can restore your confidence in us moving forward. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Cliente fidato

Verificato da Feefo

7 months ago

Excellent Service

Jasmine was excellent in dealing with our booking for two couples, who were in different locations at the time of booking.

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are delighted to hear that Jasmine provided excellent service. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Cliente fidato

Verificato da Feefo

7 months ago

Zac very helpful and knowledgeable

Zachary was very helpful and promoted to get information from cruise company. Made booking easy and explained all details

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are delighted to hear that you found Zac very helpful and knowledgeable. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Cliente fidato

Verificato da Feefo

7 months ago

Prompt reply to email enquiry

Prompt reply to email enquiry and a cruise booked quickly..Georgia was very efficient

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are delighted to hear that you found Georgia very efficient. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Gerald McCartney

Verificato da Feefo

GBR

7 months ago

Ciò che Gerald McCartney ha detto su ROL Cruise:

Friendly professional service

I have booked cruises through ROL for several years and have always found that they offer an efficient professional service at a good price. The person I spoke to on this occasion was able to provide...

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Megan Hammond

ROL Cruise

7 months ago

Thank you for your amazing review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Lawrence Knox

Verificato da Feefo

AFG

7 months ago

Ciò che Lawrence Knox ha detto su ROL Cruise:

Happy days!

Good

Megan Hammond

ROL Cruise

7 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rosalind Bell

Verificato da Feefo

GBR

7 months ago

Ciò che Rosalind Bell ha detto su ROL Cruise:

Completely reassured by the way I was dealt with.

All details covered and I felt completely reassured by the agent’s knowledge of the cruise and what was included, and by the way he dealt with any queries. Confirmation emails came quickly and with...

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Megan Hammond

ROL Cruise

7 months ago

Thank you for your lovely review. We are pleased to hear that you found the agent knowledgeable and he was able to answer any queries. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Robert Leishman

Verificato da Feefo

7 months ago

Ciò che Robert Leishman ha detto su ROL Cruise:

Very good info from knowledgeable woman

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are pleased to hear that you found the agent knowledgeable and they provided good service. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

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