Very good throughout except on the last day, there was no one in reception to tell us where to go to get to the airport for Heathrow. The ship moored next to us, instead of going through their...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback regarding your recent experience. We are pleased to hear that you found your trip to be very good throughout. We do appreciate you bringing the issues on your final day to our attention, and we regret any confusion or inconvenience this may have caused you.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback on your recent Lyon Provençal Rhone & the Camargue Riviera holiday. We are delighted to hear that you found the holiday brilliant overall, with plenty of trips and that our staff were helpful. It's wonderful to know you enjoyed the food, your cabin, and the air conditioning. We appreciate you highlighting the accordion player and dancers. We also acknowledge your comments regarding the fish and chips, the lounge temperature, and the entertainment. Your insights are valuable to us as we continuously strive to improve our guests' experiences.
Data di acquisto: 14/08/2026
0
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Cliente fidato
Verificato da Feefo
1 month ago
Travel rep was good and helpful
Riviera Travel
Riviera Travel
1 month ago
We're so pleased to hear that you found our travel representative to be good and helpful during your trip. We appreciate you taking the time to share your positive experience.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you found Nova Scotia to be so beautiful and enjoyed exploring the many small towns both inland and along the coast. We appreciate you sharing your positive experience with us.
We are delighted to hear that you found our staff to be friendly and efficient. Your positive feedback is greatly appreciated.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback on The Seine Paris and Normandy River Cruise. We are delighted to hear that you had a very good tour and found the food and drink excellent. It's wonderful to know that our staff were amazing and very attentive during your trip. We appreciate you highlighting the informative nature of the excursions, and we note your comments regarding them being a bit rushed. We are so pleased you chose Riviera Travel for your cruise.
Superb service from telephone staff on all occasions that I required help with.
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your positive feedback. We are delighted to hear that our telephone staff provided you with superb service on all occasions you required assistance. We appreciate your custom.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
It's wonderful to hear that you and your small group of 6 thoroughly enjoyed your Burgundy, the River Rhone & Provence Cruise. We're delighted that the ship-based travel, coupled with the superb service from our cleaning, catering, and other service staff, made such a positive impression.
We're especially pleased that our Riviera staff, including Sophie, provided brilliant support throughout your journey, from your arrival at Lille to your departure for Avignon. It's fantastic to know you found the food and drink to be great, the excursions wonderful, and the evenings full of fun with quizzes, displays, and music.
We're so pleased you had such a wonderful experience with us! Thank you for taking the time to share your positive feedback.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that your Douro, Porto & Salamanca River Cruise met your expectations and that you found the boat clean and tidy, with a friendly and attentive crew. We appreciate your feedback regarding the onboard entertainment and will certainly take your comments into consideration as we continue to develop our onboard offerings.
Data di acquisto: 16/08/2026
0
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Cliente fidato
Verificato da Feefo
1 month ago
good except for suitcase
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* rating
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback regarding your recent river cruise. We appreciate you highlighting the efficiency of the baggage service. We are very sorry to hear about the inconvenience caused by your suitcase not arriving with you as expected, and we understand how frustrating this must have been. We also note your comments regarding the entertainment onboard and will certainly take this on board as we continue to refine our onboard experience. We hope that despite this issue, you were able to enjoy your time with us and we look forward to welcoming you back for your next adventure to Budapest.
The representative was very friendly however I realised on the boat that other guests had got it for a lot cheaper even though we booked the early bird rate
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your experience with us. We are pleased to hear that you found our representative to be friendly. We appreciate your feedback regarding pricing and if this is the case our Price Promise will come into effect
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback on your recent Highlights of the Douro Valley & Salamanca River Cruise. We're sorry to hear that the food did not meet your expectations and that the cabin size was a disappointment for you. Cabin sizes are detailed on our website. We appreciate you letting us know about your experience.
Good telephone communications. Knowledgeable people
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you had a positive experience with our telephone communications and found our team to be knowledgeable. Thank you for your valuable feedback.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you enjoyed your tour, and it's wonderful that you found our tour guides and hotels to be excellent. We are also pleased that you had such a positive experience with the safaris and local guides. We appreciate your feedback regarding the number of flights and security checks.
Amy changed were well documented by riviera. The staff on the boat were excellent
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that the changes were well documented and that you had such a positive experience with our onboard staff. It's wonderful to know they made your trip so enjoyable.
Recensioni del prodotto
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Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had a brilliant and holiday with us. It sounds like you thoroughly enjoyed your time on the Dubrovnik, Split & Jewels of the Dalmatian Coast Yacht Cruise.
ersion:
The staff on board were perfect. You could see how hard they work, long hours and covering every department with a smile.
The bar staff in particular were amazing - friendly, fast and always...
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.