Thank you for your lovely feedback about the planter, price and packaging – we really appreciate it. 😊 If you’d like to share any details about the delivery firm’s service, please email us so we can pass this on and help improve things.
Recensioni del prodotto
primrose-uk
Primrose
2 months ago
Thank you for your kind words about the planter and packaging, and I’m really sorry the delivery issues caused inconvenience. We appreciate you bearing with us while we sorted it and will use your feedback to keep improving our courier service.
primrose-uk
Primrose
2 months ago
Thank you for your kind words about the planter and packaging, and I’m really sorry the delivery issues caused inconvenience. We appreciate you bearing with us while we sorted it and will use your feedback to keep improving our courier service.
First class. We had a slight issue with the labelling which confused me but Yolanda in Customer Services could not have been more helpful, friendly and quick.
primrose-uk
Primrose
2 months ago
Thanks, David, for such a lovely review – we’re delighted Yolanda was able to help so quickly and I’ll be sure to pass your kind words on to her and the team.
Recensioni del prodotto
primrose-uk
Primrose
2 months ago
Thanks, David – we’re really pleased to hear you’re happy with how it looks and performs, and that you found it good value compared with other options.
Thanks for taking the time to share this, and I’m sorry the pump isn’t working well with your bird bath. Please email our customer care team with your order details and a brief description so we can look into a suitable solution for you.
Thanks, Sally – we’re really pleased to hear your order arrived on time and you feel it was worth the money.
Recensioni del prodotto
primrose-uk
Primrose
2 months ago
Thanks, Sally! We're delighted to hear it's made a lovely addition to your garden 🌿
Data di acquisto: 30/07/2026
0
Condividi
CL
Christine leslie
Verificato da Feefo
GBR
2 months ago
Ciò che Christine leslie ha detto su Primrose:
The customer service and delivery service is second to none its excellent highly reccomend.
primrose-uk
Primrose
2 months ago
That’s a fantastic review, thanks Christine. We’re delighted you’d highly recommend us – just let us know if you need anything else!
Recensioni del prodotto
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback, Christine – we’re delighted you’re so pleased with your cherub water feature and really appreciate the recommendation. 🌿💧
I’m really sorry you feel this way, Shelagh – that’s not the experience we want you to have. We will have a look Internally on how we can improve.
Recensioni del prodotto
primrose-uk
Primrose
2 months ago
Thanks Shelagh for letting us know; I’m really sorry your order never arrived. Please email your details and order number to info@primrose.co.uk so we can look into this and resolve it for you.
primrose-uk
Primrose
2 months ago
Thanks for taking the time to share this, Shelagh – I’m really sorry for what was clearly an unacceptable experience with your order, the communication, and the resolution offered. We will look internally on how we can improve in future.
I’ve used Primrose before, and I’ve never had an issue with their supply or delivery.
primrose-uk
Primrose
2 months ago
Thanks Zena, that’s a fantastic review. Here at Primrose we work hard to give great service, so it’s lovely to hear you’ve always had smooth deliveries.
Recensioni del prodotto
primrose-uk
Primrose
2 months ago
Thanks for sharing this, Zena. Fibreclay planters are designed to be strong, frost‑resistant and durable, so a tiny hairline mark may just be superficial, but visible cracks on arrival shouldn’t be ignored – please email our team with photos so we can assess it properly and sort this out for you.
Data di acquisto: 29/07/2026
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Cliente fidato
Verificato da Feefo
2 months ago
My enquiry was dealt with promptly. However, I was disappointed as the installation instructions for the bird bath were not the ones for mine. Having been asked for photos of the booklet and battery...
Leggi altre
primrose-uk
Primrose
2 months ago
Thank you for your feedback and I'm really sorry we let you down over the incorrect instructions and then didn’t offer a solution. This isn’t the experience we want you to have – if you’re willing, please email our team again with your order details so we can review this and try to make it right.
Recensioni del prodotto
primrose-uk
Primrose
2 months ago
Thanks for your feedback, and I’m sorry the fountain hasn’t met your expectations. Some of our solar bird baths do include battery backup, but not all models – please email us with your order details so we can check your product and discuss options.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.