Thanks for your feedback; we’re pleased your items arrived quickly but sorry to hear concerns about quality control. We try hard to get these things right – but we got it wrong this time, and your comments will help us improve.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thanks for your detailed feedback, and I’m really sorry your troughs arrived chipped – that’s not the quality we expect to send. If you’d like us to look into this and discuss options, please email our team with your order details and photos of the damage.
Srevice recieved was really good, I had a problem which was sorted out on the phone in no time.
primrose-uk
Primrose
1 month ago
Hi Pamela. That’s great feedback! Always happy to help, so let us know if you need anything else!
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback, Pamela – we’re delighted you’re happy with the product and that our customer service team could resolve the delivery issue for you.
Thank you so much for your excellent feedback – we really appreciate you taking the time to leave a review.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thanks for your feedback – I’m glad the product met your expectations, and I’m sorry the visible water pipe is affecting the look; I’ve passed your suggestion about feeding the pipe through the pond base to our product team for future improvements.
Fast efficient service and very good customer service.
primrose-uk
Primrose
1 month ago
Hi Stuart. That’s a fantastic review, thanks – always happy to help, so let us know if you need anything else!
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thanks, Stuart – we really appreciate your positive feedback and your suggestion about adding the pump model number to the label, and we’ll pass this on to the relevant team to help improve future versions.
Sorry to hear this and that you didn’t get a reply before. Please email us with your details so we can look into what’s gone wrong and put it right.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
I’m really sorry you’ve been left with something you can’t safely hang, especially after not receiving a reply. Please email our team with your order number and some photos so we can look into the fitting issue and arrange a suitable resolution.
Data di acquisto: 30/07/2026
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Condividi
Cliente fidato
Verificato da Feefo
2 months ago
Excellent
primrose-uk
Primrose
1 month ago
Thank you for the lovely feedback! Here at Primrose we really appreciate you taking the time to leave a review.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thank you for your review – I’m glad our customer service team could sort a replacement so quickly and that you’re happy with the outcome.
this is the second time I have used Primrose and both times the service and delivery were excellent. I was kept informed of the progress of my order and delivery was on time and very well packaged.
primrose-uk
Primrose
2 months ago
Thank you for your lovely review and for coming back to us again — we’re delighted you’ve had excellent service and delivery both times, and we really appreciate your repeat custom.
Recensioni del prodotto
primrose-uk
Primrose
2 months ago
Thank you for such a lovely review – we’re delighted to hear the water feature looks great in your conservatory and that you’re enjoying the gentle sound and easy setup.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.