The product arrived very quickly, but DX don't care enough to wait for us to answer the door. My order was left outside, where a lot of people pass by. Rubbish!
primrose-uk
Primrose
1 month ago
Thanks for sharing your experience, Nina; I’m really sorry your order was left in an unsuitable place. This isn’t the standard we expect from our carriers—please email our customer care team with your order details so we can look into this and help.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
I’m sorry to hear the rat is still around – that’s really frustrating. Ultrasonic deterrents can take a few days or even weeks to have full effect, especially if rodents have already nested, so please allow some time and ensure the unit is placed in an open, unobstructed area facing where you see activity.
Primrose had a message saying product wasn’t available until August which was not the case. We received it in a day or two in July
primrose-uk
Primrose
1 month ago
Thanks for your feedback, Georgina – I’m glad the product arrived quickly in the end, and we’ll review our availability messaging to make sure it’s more accurate in future.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thanks for sharing your experience, Georgina – we’re glad it’s now working perfectly, and your detailed feedback is really helpful for us and other customers.
primrose-uk
Primrose
1 month ago
Thanks for sharing your experience, Georgina – we’re glad it’s now working perfectly, and your detailed feedback is really helpful for us and other customers.
Professional, friendly and efficient customer service staff
primrose-uk
Primrose
1 month ago
Thank you for your feedback – I’m sorry to hear the 1.8m Pine Raised Trough Planter didn’t meet your expectations, but I’m glad our customer service team were able to help. If you’d like us to look into anything further, please email us with your order details.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thanks for sharing this feedback and I’m very sorry for the poor quality planter and the repeated failed collections – that’s incredibly frustrating. We’ll use your comments to review both product quality and our courier performance so this doesn’t happen again.
Thanks, Tony! I’m really pleased you found the product as advertised and the service great – we really appreciate your feedback.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thanks, Tony – we really appreciate your detailed feedback and are glad to hear the flow is regular and evenly spread across the blade.
Data di acquisto: 03/08/2026
0
Condividi
PB
Paul Mr Brivati
Verificato da Feefo
1 month ago
Ciò che Paul Mr Brivati ha detto su Primrose:
Excellent Service and very efficient
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback – we’re delighted you found our service efficient and had an excellent experience with us.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thank you, Paul – we’re delighted to hear everything went smoothly and that we delivered on our promise. 🌿
primrose-uk
Primrose
1 month ago
Thank you, Paul – we’re delighted to hear everything went smoothly and that we delivered on our promise. 🌿
Data di acquisto: 01/08/2026
0
Condividi
LY
Lynn .
Verificato da Feefo
GBR
2 months ago
Ciò che Lynn . ha detto su Primrose:
Excellent delivery time.
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback on the delivery time, we really appreciate it!
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback, Lynn – we’re delighted the Gothic Window Trellis is just what you were looking for and that you’re happy with the quality and price.
Item arrived within 2 days well packaged with all the fixings and Allen keys so no additional tools required
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback — we’re really pleased to hear your order arrived so quickly and had everything you needed.
Recensioni del prodotto
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback – we're so pleased you found it sturdy, comfortable and great value! 🙏 If you need any help or have questions in future, we're always here to help.
primrose-uk
Primrose
1 month ago
Thank you for your lovely feedback – we’re really pleased to hear you found it good quality, comfortable and easy to attach. 🌿
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.