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Globehunters Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/globehunters | Feefo

Cliente fidato

1 year ago

Data di acquisto: 28/10/2023

Luggage not included! !

Always read the terms and conditions as some airlines to do not include luggage with these deals so you have to pay extra!!!!

Mavyreen

Globehunters

1 year ago

We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.

0

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MM

Mr Samrat Mitra

London

1 year ago

Data di acquisto: 16/10/2023

Ciò che Mr Samrat Mitra ha detto su Globehunters:

Excellent service by the Globehunters team in getting Me a great ticket!

Very helpful team who have given me an excellent set of tickets at a difficult time! Thank you so much!

Mavyreen

Globehunters

1 year ago

We sincerely appreciate your positive feedback and are delighted to learn that you had an exceptional customer service experience. We will certainly pass along your compliments to our dedicated team. Wishing you a safe and pleasant journey! With warm regards, the Globehunters team.

0

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Cliente fidato

1 year ago

Data di acquisto: 14/10/2023

After booking online, I received an email acknowledgement, stating the confirmation would follow separately. Prior to receiving this confirmation, I was called by their team with a clear intend to...

Mavyreen

Globehunters

1 year ago

Hello, thank you for your feedback. We apologise for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We are truly sorry that this booking was an exception. We want to escalate this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thank you in advance.

Cliente fidato

1 year ago

Hi, order references 42272117 & 42272134.

Mavyreen

Globehunters

1 year ago

Hi! We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.

Cliente fidato

1 year ago

Hi, the issue with my experience isn't related to the baggage not being included. I knew that when I booked. The issue is that your staff was trying to upsell in anaggressive way, and using blatant lies to try and persuade me to buy baggage on the phone compared to further down - ie. the claim airlines would charge £20-30 per kg if I purchased checked luggage closer to the departure date. I wouldn't recommend your services to anyone.

2

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Cliente fidato

1 year ago

Data di acquisto: 14/10/2023

This company is a scam!

Someone from Globehunters called me immediately after booking online to ask for more money to upgrade! I turned them down of course and afterwards checked the cost of the upgrade with the airline...

Mavyreen

Globehunters

1 year ago

Hello, thank you for your feedback. We apologise for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We are truly sorry that this booking was an exception. We want to escalate this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thank you in advance.

Mavyreen

Globehunters

1 year ago

We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.

Cliente fidato

1 year ago

The problem is not that baggage is not included it's that someone called me up to offer extra baggage at a significantly greater cost than if I contacted the airline directly. Also baggage was included in my case, so the operator straight up lied to get more money. I'm not pursuing the case further because this seems to be your operating model - I really doubt some rogue minimum wage worker is calling people up without the approval of higher ups. I just wanted to write this review so that potential customers (marks?) are aware that your company is a scam.

0

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MS

Mr David Shirley

1 year ago

Data di acquisto: 16/10/2023

Ciò che Mr David Shirley ha detto su Globehunters:

Second time, very pleased

Mavyreen

Globehunters

1 year ago

Hi! Thank you very much for your feedback and your kind words! We wish you a safe flight! Much love, the Globehunters team!

0

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Cliente fidato

1 year ago

Data di acquisto: 09/10/2023

The booking process was smooth. The follow up calls were unnecessary however the tickets, receipt and Atol certificate were all issued on time and as expected

Mavyreen

Globehunters

1 year ago

Hi! Thank you very much for your feedback and your kind words! We wish you a safe flight! Much love, the Globehunters team!

0

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Cliente fidato

1 year ago

Data di acquisto: 14/10/2023

Lied to me on the phone to try and get more money out of me…

They really need to work on their communication and approach to selling. They honestly seem scammy and dishonest. I got a called on a Sunday evening at 8pm from a guy telling me I had to pay £180...

Mavyreen

Globehunters

1 year ago

Hello, thank you for your feedback. We apologise for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We are truly sorry that this booking was an exception. We want to escalate this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thank you in advance.

Mavyreen

Globehunters

1 year ago

Hi! We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.

0

Vedi l'intera recensione del cliente

AR

Andrew Rose

1 year ago

Data di acquisto: 10/10/2023

Ciò che Andrew Rose ha detto su Globehunters:

Great company, easy to book

Really helpful, they kept me up to date with the booking all the way

Mavyreen

Globehunters

1 year ago

We sincerely appreciate your positive feedback and are delighted to learn that you had an exceptional customer service experience. We will certainly pass along your compliments to our dedicated team. Wishing you a safe and pleasant journey! With warm regards, the Globehunters team.

0

Vedi l'intera recensione del cliente

MC

Mr JOAQUIM CASTANHA

1 year ago

Data di acquisto: 10/10/2023

Ciò che Mr JOAQUIM CASTANHA ha detto su Globehunters:

Service is very good but I’m 10 years now and yearly 2 times travelling never ask me about lcheick in baggage to pay separately. First time I saw I my life mostly all included . When you shows...

Mavyreen

Globehunters

1 year ago

Hi! Thanks for the feedback! We understand your concerns, but it's important to note that certain low-cost and special fare airline tickets may not include baggage allowance. We advise passengers to review the terms and conditions of their booking carefully. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.

0

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MO

Mr OSAGIE OSAWARU

1 year ago

Data di acquisto: 09/10/2023

Ciò che Mr OSAGIE OSAWARU ha detto su Globehunters:

The customer service assistant was very helpful

Mavyreen

Globehunters

1 year ago

Hi! Thank you very much for your feedback and your kind words! We wish you a safe flight! Much love, the Globehunters team!

0

Vedi l'intera recensione del cliente