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Globehunters Recensioni

Valutato
Eccellente
Servizio
4
/5

5

4

3

2

1

8

0

0

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11

valutazioni nell'ultimo anno

Visualizzazione di tutte le 1,249 recensioni
MF
Mr Mathew Fadiora
1 year ago
Data di acquisto: 10/10/2023
Ciò che Mr Mathew Fadiora ha detto su Globehunters:
Responsive and good customer service
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Mavyreen
Globehunters
1 year ago
Hi! Thank you very much for your feedback and your kind words! We wish you a safe flight! Much love, the Globehunters team!
Cliente fidato
1 year ago
Data di acquisto: 13/10/2023
Good Experience!
I've used Globehunters twice now and both times their prices were better than booking directly through for the same flights. Checked Baggage is not included but that's OK for me as they did call to...

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Mavyreen
Globehunters
1 year ago
Thank you very much for your feedback. We are happy to hear that you had a great customer service experience and we will give our compliments to our team. We wish you a safe flight! Much love, the Globehunters team!
MT
Mr Mthandazo Thebe
1 year ago
Data di acquisto: 10/10/2023
Ciò che Mr Mthandazo Thebe ha detto su Globehunters:
Very poor customer service. Nothing was made clear was left to guess
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Mavyreen
Globehunters
1 year ago
Hello, thank you for your feedback. We apologise for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We are truly sorry that this booking was an exception. We want to escalate this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thank you in advance.
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Mavyreen
Globehunters
1 year ago
Hi, we investigated your case internally and we understand that you had issues with the luggage fare. We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.
Cliente fidato
1 year ago
Data di acquisto: 06/10/2023
Friendly professional service
Great service, professional and friendly also very quick
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Mavyreen
Globehunters
1 year ago
We sincerely appreciate your positive feedback and are delighted to learn that you had an exceptional customer service experience. We will certainly pass along your compliments to our dedicated team. Wishing you a safe and pleasant journey! With warm regards, the Globehunters team.
MB
Mr GIUSEPPE BUTTACI
1 year ago
Data di acquisto: 03/10/2023
Ciò che Mr GIUSEPPE BUTTACI ha detto su Globehunters:
its very good
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Mavyreen
Globehunters
1 year ago
Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
Cliente fidato
1 year ago
Data di acquisto: 03/10/2023
Said that I needed to book luggage as it was not included and cannot be changed. Even called me asking me to book luggages; I declined. Turns out luggage was included and they were lying.
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Mavyreen
Globehunters
1 year ago
Hi, thanks for the feedback. We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.
MH
Mrs Karen Horne
1 year ago
Data di acquisto: 08/08/2023
Ciò che Mrs Karen Horne ha detto su Globehunters:
Why extra cost for free baggage allowance on Quantas & Emirates long haul
I feel that Globehunters policy on charging extra for baggage allowance on major airlines such as Qantas & Emerites (which offer free minimum baggage allowance even on special saver fares) is wrong....

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Mavyreen
Globehunters
1 year ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares. We hope we can have the opportunity to serve your travel needs again in the future. I appreciate your understanding. Best regards, Globehunters Team
MH
Mrs Karen Horne
1 year ago
Globehunters responded to my issue after my last review. As I wrote in general the service was excellent. They refunded the baggage cost without issue, I suspect that the mistake was due to added costs like baggage on low cost airlines of which there are many and as such they incure additional charges. In response I changed my customer experience to excellent. Everything went smoothly and will use Globhunters again for my long haul flights. Kind regards Mike H
Cliente fidato
1 year ago
Data di acquisto: 16/09/2023
The worst booking service in the world. I purchased a ticket, and then they tried to tell me that I had to pay £90 to upgrade my ticket to include a bag. I refused and they issued me the tickets...

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Mavyreen
Globehunters
1 year ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares. We hope we can have the opportunity to serve your travel needs again in the future. I appreciate your understanding. Best regards, Globehunters Team
Cliente fidato
1 year ago
This is the same BS they write in response to every complaint. They are not going to change anything because their entire business is built around scamming people. Do as I have done and report them to Trading Standards and Consumer Watchdog UK so they receive a hefty fine for their business practices.
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Mavyreen
Globehunters
1 year ago
Hello, Thank you for your feedback. We apologize for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We're truly sorry that this booking was an exception. We are escalating this case internally and in order to do so we need your order number. Could you please share it and a customer representative will get in touch with you within 24 hours. Thanks in advance.
Cliente fidato
1 year ago
I just received a grovelling phone call from Globehunters. I informed them I would not be entering into dialogue with them because they were engaging in deceitful businesses practices and that the regulatory authorities would be in touch with them. Let me repeat — *DO NOT DEAL WITH THESE PEOPLE*
MF
Mr Mark Fleming
1 year ago
Data di acquisto: 29/09/2023
Ciò che Mr Mark Fleming ha detto su Globehunters:
SHOCKING COMPANY!! DONT NOT USE!!
SHOCKING COMPANY!! DONT NOT USE!! THEY SELL YOU PREMIUM TICKETS THEN TRY TO MAKE YOU PAY TO UPGRADE THEM TO FLEXIBLE, WHICH YOU WERE TOLD THEY WERE BEFOREHAND. THEN THEY RING YOU AND SAY THE PRICE...

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Mavyreen
Globehunters
1 year ago
Hello, Thank you for your feedback. We apologize for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We're truly sorry that this booking was an exception. We are escalating this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thanks in advance.
MF
Mr Mark Fleming
1 year ago
MESSAGE TO PEOPLE READING THIS REVIEW - THE ABOVE RESPONSE FROM GLOBEHUNTERS IS NONSENSE. THEY AREN'T DOING ANYTHING TO RESOLVE THIS AND THEY HAVE NO INTENTION OF DOING ANYTHING!!! PLEASE AVOID THIS COMPANY AT ALL COSTS THEY ARE AN ABSOLUTE SCAM AS PER MANY OTHER BAD REVIEWS YOU WILL READ ON HERE AND TRUSTPILOT!! BEWARE ON TRUSTPILOT THEY LEAVE FAKE POSITIVE REVIEWS FOR THEMSELVES AS WELL!!!!
Cliente fidato
1 year ago
Data di acquisto: 27/09/2023
They are okay with the price and reliable agent They tried to make money for the lagage, but I checked with the airline and refused to pay extra.you have to be bit vigilant.
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Mavyreen
Globehunters
1 year ago
Thank you very much for your fab review, and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares. All the best. the Globehunters team.
Informazioni su Globehunters
Competitively priced flights, holidays, hotels, tours & car rental anywhere in the world. Call now & we'll hunt down the best deals for you!
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13 Smiths Yard, Earlsfield, London, Greater London, SW18 4HR, United Kingdom
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Informazioni su Globehunters
Competitively priced flights, holidays, hotels, tours & car rental anywhere in the world. Call now & we'll hunt down the best deals for you!