forward2me Recensioni

Hi, Many thanks for your review. I'm pleased to hear that you are overall happy with the service provided by forward2me however due to brexit shipping has now become more expensive from the UK to EU countries. Shipping prices have increased worldwide over the past 12 months due to the pandemic situation, most couriers have introduced an additional surcharge to cover the costs of extra precautions they need to undertake to keep their employees safe and well. Since Brexit additional charges have been added by couriers for customs clearance from the Uk however forward2me no longer need to add vat to the cost of shipping which does save a little. forward2me are hoping things will settle down soon and clearance will become easier however in the meantime within the next few weeks we will be opening a dedicated address in Germany for our EU customers to use and receive parcels from other countries within the EU so customs clearance is not necessary and goods from Germany can move freely within the EU countries. We believe many of the larger Uk retailers are looking to also have a base within the EU to make purchases from customers within the EU smoother. I hope the new German address will be of interest to you once available and if you have any other questions regarding this address or any procedures relating to Brexit please don't hesitate to get in touch with our customer service team at info@forward2me.com and we will be happy to assist you. Kind Regards, Tracy.

Hi, Many thanks for your feedback. I'm really sorry to hear that you are unhappy with the service we have provided you and that you were unable to contact us via phone. forward2me have a relatively small customer service team and we try to cover all communication channels within our working day including email, phone, chat and social media messaging. Due to the impact of Brexit we are experiencing a high volume of enquiries from our customer so replies are taking a little longer than usual, we are aiming to reply to customers within 24 hours via email however on days with very high volumes this is taking a little longer. We are covering the phones however due to the size of the team and volume of calls its sometimes difficult to answer all calls however we do have a facility to leave a message and one of our customer service team will get back to you as soon as possible. For the information regarding the oversize piece, due to limitations for couriers and the extra charges involved each shipment is different which makes it difficult for us to add information on our site however our customer service team can always help when contacted to provide you with the relevant information. I hope this helps explain our current situation, we are in the process of training new employees to increase our customer service team and hope the Brexit enquiries will settle down soon so we can return to our usual prompt service. Many thanks for your understanding at this difficult time. Kind regards, Tracy.