forward2me Recensioni

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the way our service works and you feel that the cost was expensive. I see that there was some initial issues with the shipment due to one of the packages containing foodstuffs, its really important for us to check that there are no restrictions for importing foodstuff to your country before we release the goods for shipping however this can mean that the process is a little more time consuming than normal. Shipping costs have increased a little over the last 12 months due to covid restrictions and that all our couriers have applied additional surcharges to cover increased costs to keep their employees safe during this difficult time. Seeing as forward2me offer competitive pricing already we simply pass these additional surcharges onto the customer at cost. I will contact you shortly via email to obtain further feedback on the isues you experienced on using our site, we are always looking at ways to give our customers a better experience and would really appreciate further feedback. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm please to hear that we have offered an excellent service and respond quickly to emails. Unfortunately due to the current pandemic all our couriers have added extra surcharges to shipping costs so this has impacted on shipping fees however we do still feel that we offer value for money for the service we offer. Seeing as we already offer competitive pricing we aren't able to absorb these fees and simply pass these onto the customer at cost. I see that you have used our Guernsey address for shipping, this address is advantageous as many UK retailers deliver goods to this address zero rated, hopefully you were able to take advantage of this option. Guernsey is a small facility on a remote island off the UK, shipping costs can be a little higher than from our mainland Uk address. however if you are able to take advantage of the vat saving this should make shipping from this address more cost effective. Kind regards, Tracy.

Hi, Many thanks for your great feedback, thanks for taking the time to review our services. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm so pleased that you are happy with the service we offer although the cost of shipping was a little more than you would have liked. I see that you were shipping alcohol on this occasion, due to the delicacy of liquids whilst in transit we do tend to add extra packaging before shipping to ensure that they are safe and secure for international shipping, this may have increased the size of the actual package. Shipping costs are calculated by the courier on the amount of space the shipment takes up in transit, this is called the volumetric weight. Therefore adding extra packaging may have increased the volume of the package and therefore a price for shipping. All our couriers have also added extra surcharges on shipping costs in the past year due to extra costs involved with the Covid pandemic and keeping their staff safe, this has also impacted on the cost of shipping. Due to forward2me already offering competitive pricing we were not able to absorb these costs and simply pass them to our customers at cost. I hope we are able to help you ship again soon and thank you for your business. Kind regards, Tracy.