forward2me Recensioni

Hi,Many thanks for your feedback.There are two options for shipping multiple packages, first of all you can choose our combine and repack service. This service is offered when we repack and combine orders together into as least boxes as possible so our customer obtains the maximum value for shipping. For this service we charge £2 per package which is added to your final shipping invoice.Alternatively, we can offer a multi-piece shipment for some of our courier services. Here our customers can just choose up to 15 packages to be added to one shipment and ship them out as multi-pieces under the same shipment number. No additional fees are charged for this service but the goods would not be repacked into one box.I see from your shipment that you have chosen the second option for consolidation which does not include repack. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. For your shipment I see that the actual weight of the combined parcels was 3.09 kg and the volumetric weight was 6.55 kg therefore it may have been more cost effective for you to choose our combine and repack service. If we had been able to reduce the overall volumetric weight nearer to the actual weight we may have been able to save on the cost of shipping.Shipping costs also include the use of the address, the acceptance, processing, storage and preparation of your goods for shipping including any export paperwork required. Some suppliers may offer slightly cheaper shipping prices than forward2me however this is down to them offering shipping either at a loss or at cost as they are able to cover ther costs in the sale of the product. We feel we offer very competitive pricing for the service we offer.I hope this helps explain the service we offer in more detail however if you have any other questions please don't hesitate to get in touch.Kind regards,Tracy.

Hi, Many thanks for your feedback however I'm sorry to hear that there has been a problem with your shipment. I see that we have responded to both your Twitter notification and the whatsapp message, I'm sorry if this took a little longer than expected however we are working on responding to all queries within 24 hours and see that we have provided this service level on our responses. One of our agents have investigated your issue with the courier and have identified that the missing paperwork is a Power of Attorney that you need to provide to the courier to arrange the clearance of your goods. I believe we have advised you to contact the courier to provide this document, once this has been completed and returned there should be no issue with the clearance and delivery of your goods. I'm sorry we have no control of import procedures, this is down to the receiver to complete any necessary import documentation to clear their goods, we provide documentation for the export entry only and often customs in the receiving country will only deal with the consignee directly and not the shipper. I hope this helps resolve the issues you are experiencing and how to resolve them however if you require any further assistance from forward2me please feel free to contact us. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased that you like the service however found shipping prices higher than expected and had issues with returning goods. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. I see from your shipment that although the goods you shipped were very light in weight because of their size the shipping costs have been calculated on the actual volumetric weight. We do offer a combine and repack service where a customer submits a request to our warehouse to repack their packages together as efficiently as possible. This process often reduces the overall size of the parcel and therefore the shipping costs are less. For the return I have checked on our records and see that we did try to assist you with returning your goods to Amazon however after requesting a returns label which is required for return shipping we received no response so your parcel was returned to your inbox for shipping. Unfortunately as we are not the purchaser of the goods we could not obtain the return label on your behalf and rely on customers providing this information for return. I hope this information helps explain everything a little further however if you have any other questions please don't hesitate to get in touch if I can offer any other assistance. Kind regards, Tracy.