forward2me Recensioni

Hi, Many thanks for your feedback. I'm really sorry to hear of the issues you have experienced with your shipment and are currently looking into your damage claim, one of our agents should be in touch with your shortly to resolve this for you. For the duty and taxes you have incurred on import to your country, unfortunately these are not included in the shipping fee charged, our charges only covers the use of the account, the export declaration and the processing and dispatch of your parcel. We do mention this in our faq section however I take on board your comments that this should be much clearer for our customers and will pass this to our development team to see how we can improve our site. Although we did communicate the implications of brexit to our customers this was later January, due to the deal being made very late in 2020 the details of the deal were very vague and it took several weeks for all the imformation to be clarified. I'm sorry if this email arrived after you shipped your parcel. We will be opening a dedicated address in Germany shortly for all our EU customers, this will permit them to continue to use our services for purchases within other EU countries and ship them via our services without the worry of incurring extra charges with import duty and taxes. I hope the new EU address will be of interest to you and that once the damage issue is resolved you will consider using our services again in the future. Kind regards, Tracy.