forward2me Recensioni

HI, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the service forward2me have offered, I see the main issue was that you wanted to ship your goods from the UK to the EU before the end of the transition period for Brexit. Unfortunately in preparation of this period our couriers suspended road services a few days before the start of Brexit on 1st January so we had no way of offering this type of service until they were enabled again by the courier on the 4th January 2021. At the beginning of Brexit all courier transporting goods to the EU from the UK have incurred difficulties and delays with the clear of goods both on the UK and EU side however we are now finding that the situation is settling down and should become smoother in the coming months. I do apologise that these delays impacted on your delivery however this again was out of our control. For the issue with import duty and taxes, if the importer cannot prove that the goods qualify as preferential goods as per the rules set out in the UK/EU trade agreement, duty and taxes may be payable. We are opening a dedicated warehouse in Germany shortly for all our customers based within the EU, this will enable our customers to purchase goods in other EU countries and still take advantage of shipping within the EU Customs Union. I do hope that you will continue to use our services going forward, maybe via the Germany warehouse if costs for import are too high for shipping from the UK. Please feel free to contact our Customer Service team at info@forward2me.com if you have any other questions. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that your first experience working with us did not go well. Due to our Tax free warehouse being located on Guernsey within the Channel Islands their infrastructure is limited. There is only one flight in and out of Guernsey per day and we work very closely with DHL to provide this service. Although the cost of shipping may be a little higher than when shipping from the UK mainland, higher value purchases are still cost effective as many retailers ship from the UK mainland to Guernsey ex vat saving 20% on the purchase cost. I do understand the issues you faced when returning the goods to the sender, again we have limited options from Guernsey for returns and are unable to offer drop off at a collection point where QR codes are used however can offer return shipping via Royal Mail prepaid returns labels and via DHL. I hope you will consider using our services again, maybe via our mainland UK address if you are purchasing lower value goods. There is a pricing calculator on our website so customers can check the price of shipping before going ahead with the final purchase. Please feel free to contact our Customer Services at info@forward2me.com if you have any other concerns or questions regarding using our service. Kind regards, Tracy.