forward2me Recensioni

Hi, Many thanks for your feedback. Although I am pleased to hear that you are happy with the timely service you received, I'm sorry to hear that you were unhappy with the costs involved with shipping. Shipping costs are actually calculated on the amount of space the shipment takes up in transit, this is the volumetric weight. All couriers calculate costs in this way for international air transportation. The price paid for shipping does also include the service provided by forward2me, this includes the use of the address, the receipt, processing, storing and all export paperwork required for shipping. Often when retailers ship within the UK they pack goods in much larger boxes than are necessary for the safe transit of the goods, for this reason we offer a combine and repack service. This service offers a repack of the original shipping box to help save on space and therefore a possibility of reducing the shipping costs so the customer obtains the maximum value for shipping. I see that our agent did recommend this service to help save on shipping costs for you however this offer was not taken up. The combine and repack service can also be used when a customer purchases multiple orders to their forward2me address, once everything arrives a repack request can be submitted from the account to request all the goods are repacked together. I hope you will consider using our services again going forward and the combine and repack service may make shipping more cost effective for you. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased to hear that you are overall happy with the service although the cost of shipping was a little too expensive. Shipping costs are based on the actual space the shipment takes up in tranit which is called the volumetric weight, all couriers calculate their fees in this way for international air transportation. It is only when the actual weight is higher that the shipping cost would be calculated on the actual weight. After checking your parcel I see that the volumetric weight of the goods was higher than the actual weight so we may have been able to reduce the overall size by using our combine and repack service. This enables the customer to obtain the maximum value for shipping by reducing the size of the shipping box or repacking the goods into better packaging if possible. Another option may be to receive multiple orders and have them repacked together. I hope you will consider using our services again in the future and the combine and repack option may help you obtain a better price for shipping. Please feel free to contact our Customer Service team at any time if you require any assistance with this service. Kind regards, Tracy.