forward2me Recensioni

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the price paid for shipping from our German facility. I see that your parcel was oversized and incurred additional surcharges for shipping via the courier service which has made shipping on this occasional a little more than usual. We currently work with a partner in Germany with limited shipping options however we are currently in the process of opening up our own facility in Germany to receive parcels which will be more cost effective for our EU customers and offer more economical services for shipping. I hope you will try out this facility once it is up and running and hopefully you will find the service more economical for you. Please feel free to contact our Customer Service team at any time if you require a upfront quote for shipping larger bespoke items and we will be happy to assist you. You will then be able to choose if you wish to go ahead with the purchase based on the price offered. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased to hear that you are overall happy with the service we offered although you did need some interaction with Customer Service regarding the contents of your parcel. There are lots of import regulations for importing food to your country so we initiate contact with Customer Service before shipping this kind of product to your country to ensure that our customers understand what may be required on import of the goods. We look forward to helping you ship again soon and hopefully we can gain that 5* review next time. Kind Regards, Tracy.