forward2me Recensioni

Hi, Many thanks for your feedback. I'm sorry to hear that you were unhappy with the repack of your goods however I'm unsure what you are referring to as I see that our Guernsey team have actually repacked the goods into one package. I will contact you shortly to see if I can obtain more information so we can maybe improve on the service we have provided. Kind regards, Tracy.

Hi, Many thanks for your feedback. Shipping fees are based on the amount of space the goods take up in transit which is called the volumetric weight, most couriers shipping internationally work in this way when calculating shipping fees. When retailers ship domestically the shipping costs are usually calculated on the actual weight of the parcel, for this reason many retailers just ship in standard size boxes which may be larger than necesary for shipping the goods safely. We do offer a combine and repack service so our customers are that the parcel is repacked and that they are obtaining the maximum value for money. Shipping fees also include the use of the address, the acceptance, processing and dispatch of your goods including the export fees and paperwork required. We are unable to compete with larger retailers who often use shipping fees as a loss leader. I do understand that shipping to the EU has not become more expensive than before Brexit, unfortunately we have no control over this however are looking to open a new dedicated warehouse in Germany shortly to help our EU customers continue to ship within the EU. Our EU customers could then continue to purchase goods from other EU countries and have them shipped within the EU customs union with no additional customs fees and taxes. I hope you will consider using our services again going forward, maybe try out our German address when this is up and running. Please feel free to contact our Customer Service team at any time if you would like us to help ensure that you obtain the maximum value for shipping. Kind regards, Tracy.

HI, Many thanks for your feedback. I'm pleased to hear that overall you are satisfied with the service we offer however since the UK have left the EU shipping to EU countries is a little more expensive than pre-brexit times. For this reason we will be opening a dedicated warehouse for our EU customers in Germany shortly, this warehouse can be used to order goods throughout the EU and ship them within the union with no additional customs fees applied. We are still offering shipping from the UK to EU countries and do offer a combine and repack service to help customers obtain the maximum value for shipping. Please feel free to contact our Customer Service team at any time if you need advice on shipping options. Kind regards, Tracy.