forward2me Recensioni

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the cost of shipping via our services however we do feel that we offer value for money for the service we offer. Shipping fees not only include the transportation cost but also the use of the address, acceptance of the parcels, processing and storing them until you are ready for shipping, repacking them on request and preparing the shipment for export including all the export paperwork required. Every courier we work with have increased their fees one way or another since CV-19. Unfortunately, because forward2me are already very competitive, we are not in a position to absorb these increases and therefore are passing them through to the end customer. Please be assured we are passing these at cost without any markup or profit for ourselves. I hope this helps explain the current shipping situation however if you have any further questions on how to obtain the maximum value for shipping please feel free to contact our Customer Service team at any time. Kind regards, Tracy.

Hi, Many thanks for your feedback. I know this situation must have been very frustrating for you however after checking the guidelines with our couriers for shipping toy guns to Australia we found that they actully prohibit them. As a company forward2me always follow the guidelines of our couriers to ensure that the goods are delivered to our customers safety and without issue. We don't want to risk the receiver incurring high penalties at the border on import of the goods or risk the goods being rejected and destroyed. I'm not sure how the other forwarder worked around these prohibitations however you can always be sure that forward2me follow the correct guidelines when we ship our customers parcels. I'm sorry that we were unable to help you on this occasion however please feel free to contact us going forward, if there are any goods you feel may be an issue for import and we can check the restricted before going ahead with the purchase. Kind regards, Tracy.

Hi, Many thanks for your feedback. I am sorry to hear that you are unhappy with the service we have provided you however after checking our communciation with you I see that you secured a price lock with us before you registered an account for a price of £54.67, this price was upheld when you paid plus our £4 combine and repack fee. I do apologise that the combine and repack of your goods was not up to our usual standard and have brought this to the attention of the warehouse manager who will provide the processor in question further training to ensure this kind of situation doesn't happen again. I totally agree that there should have been no need to repack the goods as they arrived in strong boxes and should have been fully protected for international travel and this is the reason why the repack fee £4 has been refunded to you. For the import duty and taxes, since the UK has left the EU we no longer charge vat on the shipping fee from the UK, all import duty and taxes are applied by the importing customs authority according to the local laws and we have no control over these charges. Thank you for bringing to our attention that shipping fees need to be shown on the commercial invoice to ensure that you are charged the correct duty and taxes, we will certainly investigate this fully with our couriers and look to resolve this on our website. We find that couriers have different requirements so we may look to make this available for all customers as default on their commercial invoice and give them the choice to remove this if not needed. Again we appreciate your feedback and apologise that your shipment has not just gone as planned on this occasion, we are in the process of opening our own warehouse in Germany to ensure our customers can still purchase goods within the EU without having the issue of having to pay import duty and taxes on their deliveries. I hope you will consider this option going forward and if you have any further questions please don't hesitate to get in touch if there is anything else I can do to assist you. Many thanks, Kind regards, Tracy.