Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di forward2me

Visualizzazione di tutte le 13,904 recensioni

Cliente fidato

Verificato da Feefo

5 years ago

Very Professional and Friendly

Excellent service. Very prompt responses and answered all of my questions. Very professional and provided a number alternative ways for deliveries

Cliente fidato

Verificato da Feefo

5 years ago

I'm So Glad This Service Exists

I received prompt notification when the items were delivered to the warehouse. I was offered the option of shipping everything in their original packaging, meaning multiple boxes and a higher...

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Cliente fidato

Verificato da Feefo

5 years ago

Fantastic. Everything is clear and straight forward, the notifications on when your package has arrived is wonderful

Alonso Rodriguez Artiles

Verificato da Feefo

5 years ago

Ciò che Alonso Rodriguez Artiles ha detto su forward2me:

It seems to me that they provide a good and efficient service, but as input for improvement it is necessary that when the product is received, they include photos of the package, that would help a...

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feefo@forward2me.com

forward2me

5 years ago

Hi, Many thanks for your feedback. I'm pleased to hear that you found our service good and efficient and always welcome suggestions for improvement for our site. At present we are looking to introduce photographs soon, first of all showing the outside of the packages and then the inside of packages at request. This should be available in the coming months. Kind regards, Tracy.

David Sharman

Verificato da Feefo

5 years ago

Ciò che David Sharman ha detto su forward2me:

Service was fast and I was kept well informed of my parcels status

My products from the UK were rapidly sent to me to Australia with excellent parcel tracking

Cliente fidato

Verificato da Feefo

5 years ago

Amazing service. Would highly recommend.

Cliente fidato

Verificato da Feefo

5 years ago

An Excellent Resource to have.

Efficient, Excellent communication and policies during the entire process. The emails are easy to navigate and the URLs contained within lead to well-designed websites and tools. Will definitely...

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Cliente fidato

Verificato da Feefo

5 years ago

Too many additional charges

No mention of additional charges. My package cost 3 times as much as expected including all extras. The entire forwarding service doesn't make sense if you don't deliver precise pricing information.

feefo@forward2me.com

forward2me

5 years ago

Hi, Many thanks for your feedback. We're sorry to hear that you are unhappy with the additional charges you have paid, I'm thinking that these are relating to import duty and vat since you are based within the EU. Since Brexit at the beginning of this year all goods imported from the Uk to an EU country could be liable for vat and over 150 euros liable for import duties. We do state clearly on our terms of trade that we ship goods as delivery duty unpaid and our charges do not include any import duty and taxes, these are charged in the receiving country if applicable and payable by the receiver. We know this has meant a major change, before January 2021 all goods were in free ciruculation within the EU including the EU so they did need to go through customs clearance. For this reason we have now opened a warehouse facility in Germany where customers within the EU can source goods within the EU and have them shipped to Germany for onward shipping without the need for payment of duty and taxes. We hope this option will work for you going forward and if you require any further information relating to import duty and taxes if you are shipping from the UK please feel free to contact our Customer Service Team and they will be very happy to assist you. Kind Regards, Tracy.

Cliente fidato

Verificato da Feefo

5 years ago

Raskt og effektivt, god presisjon på leveranse.

Lily

Verificato da Feefo

Como , Italy

5 years ago

Ciò che Lily ha detto su forward2me:

Always perfect!

I have used their service many times and I must say that it is always perfect.

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