forward2me Recensioni

Hi, Many thanks for your feedback. I'm sorry to hear that your product has been damaged however I don't see that you have reported this to our Customer Service department. Please could you provide us with all the details to info@forward2me.com and we will be happy to look at this for you? Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry that you are disappointed with the service offered by forward2me, £2 is our standard repack fee for every parcel. When a customer requests this service, all packages in the request need to be picked from the warehouse and then repacked in new packaging, this process takes some time hence the fee for repacking. The repacking service is aimed to both reduce volume if possible and ensure the goods are safe and secure for international shipping, unfortunately we can't always reduce volume to save on shipping costs which was the case on this occasion. You do however have the added benefit that the goods are securely packaged for transit due to their fragility. With regards to the missing album, we have doubled checked the tracking details you have provided and they appear correct however the contents did not contain an album but some seeds. We suggested that you contact the seller about this as we have no control over the products received from sellers, we do not place the order only receive the goods on your behalf and idenfity the contents of the package. Please be assured that all our agents have good english, they are all polite and helpful. I hope this information helps clear up your complaint however if you have any further questions please don't hesitate to get in touch with our customer service team and we will be happy to assist you further. Kind regards, Tracy.

Hi, Many thanks for your feedback. We're pleased to hear that you are happy with the overall service forward2me offer however you would have like the shipping price to be a little cheaper. Unfortunately over the last year with Covid and Brexit all couriers have increased their pricing in one way or another, due to us offering a premium service we feel we are already competitive and have had no choice but to pass these increases to our customers. You may be interested that we have now opened a new address in Germany, this is address should be beneficial to our EU customers who can source goods in other EU countries for delivery to Germany and receive goods to any country within the Union without the need for customs clearance and extra import charges. I hope this information helps explain the current circumstances however if you have any other questions please feel free to contact our Customer Service team and they will be very happy to assist you. Kind regards, Tracy.

Hi, Many thanks for your review. I'm sorry to hear that although we offer an excellent service you have found that Post-Brexit it is not viable for you to use our service from the UK due to having to pay import duty and taxes on import to your country. We now have an address operational within the EU, our customers can shop from any country within the EU and receive them to our German address with no customs fees and taxes charged applied to either the delivery in Germany or the delivery to your home country. I hope you will give our German address a try and we can continue to assist you with shipping your goods. Kind regards, Tracy.