forward2me Recensioni

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the cost of using our services. The cost of shipping does include the use of the address, the acceptance, processing and dispatch of your goods including any export documentation required. Since January 2021 packages moving from the UK to the EU require customs clearance both on export from the UK and on import to the EU country. Unfortunately this means extra charges are applied by both the courier and customs which is outside of our control. Shipping small low cost items may not be cost effective for you, many customers take advantage of our combine and repack service where they buy multiple items, have them repacked together in one box for shipping. You may be interested that we have now opened a new address in Germany which may be more cost effective to source goods from this country and ship them throughout the EU without having the extra cost of customs clearance. We also offer economy services as well as express services from this location. I hope the new address will be useful for you and that you will try using our service again in the future. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that our customer service agent misunderstood your question and didn't answer properly initially however I understand the issue is now resolved and you are satisfied. Please accept my apologies for any inconvenience caused. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased to hear that you are happy with the delivery time although you would have preferred the price to be lower for shipping. Shipping fees are calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. This is always used by couriers when shipping by air unless the actual weight of the goods is higher than the volumetric weight. Unfortunately the value of the goods is not considered.. The services we offer at the moment are premium tracked services, many of the budget services aren't currently available due to the pandemic, with less flights and space available these services aren't viable at the moment and they have been removed from our offering. We are hoping the situation improves soon and are looking to have some more budget services available for our customers. I hope you will consider using our services again in the future and if you have any further questions please don't hesitate to get in touch. Kind regards, Tracy.