Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

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Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di ExoticDirect

Visualizzazione di tutte le 1,995 recensioni

Miss Emma Ryder

Verificato da Feefo

5 years ago

Ciò che Miss Emma Ryder ha detto su ExoticDirect:

Great company, wouldn't go anywhere else

Always very friendly and helpful staff to deal with. The website could be more interactive but they make up for it with a really personal touch to each conversation. Really great easy process for...

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Hayley

ExoticDirect

5 years ago

Hi Emma, Thank you so much for taking the time to leave your 5 star review and for your kind comments, we have passed these on to the team. Just to let you know, we now pay our claims via BACS so hopefully the process is much simpler for you and the rest of our customers. We hope you have a lovely day, The Exotic Direct Team.

Mrs Susan Collington

Verificato da Feefo

5 years ago

Ciò che Mrs Susan Collington ha detto su ExoticDirect:

Quick easy and straight forward.

Nathan

ExoticDirect

5 years ago

Hello Susan, Thank you so much for taking the time to review us with 5*'s! So happy that you found the service quick and straight forward to use. Kind regards, The Exotic Direct Team.

Mrs Donna Bennetta

Verificato da Feefo

5 years ago

Ciò che Mrs Donna Bennetta ha detto su ExoticDirect:

absolutely, very easy to read and understand, definitely a good price for my pets insurance thank you.

Nathan

ExoticDirect

5 years ago

Hello Donna, Thank you so much for the 5* review! We are happy to hear that the policy was easy to read and understand and that the price was good value too! Kind regards, The Exotic Direct Team.

Ms Caroline Volante

Verificato da Feefo

Jersey

5 years ago

Ciò che Ms Caroline Volante ha detto su ExoticDirect:

Expect delays but still great service

Whilst there was a delay of almost 7 weeks, each time I spoke with a representative they were apologetic and professional. I know that the delay was because of home working due to Covid. Very polite...

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Hayley

ExoticDirect

5 years ago

Hi Caroline, Thank you so much for taking the time to leave your 5 star review! It is great to hear you were happy with the service despite the delays with your claim. We have passed your feedback on to the team. Have a great week, The Exotic Direct Claims Team.

Mrs Joanna Bithell

Verificato da Feefo

5 years ago

Ciò che Mrs Joanna Bithell ha detto su ExoticDirect:

Tortoise insurance

Easy to use a great coverage

Nathan

ExoticDirect

5 years ago

Hello Joanna, Thank you for the 5* Review! Really happy to hear that you found the service easy to use and found the coverage you were looking for. Kind regards, The Exotic Direct Team.

Mr Gareth Hewson

Verificato da Feefo

5 years ago

Ciò che Mr Gareth Hewson ha detto su ExoticDirect:

Great service speedy delivery

Great service

Nathan

ExoticDirect

5 years ago

Hello Gareth, Thank you so much for the 5* Review! Really happy to hear that your service was of great standard and speedy too! Kind regards, The Exotic Direct Team.

Mr Warren Weldon

Verificato da Feefo

5 years ago

Ciò che Mr Warren Weldon ha detto su ExoticDirect:

Was very easy too insure......also easy too renew......

Nathan

ExoticDirect

5 years ago

Hello Warren, Thank you so much for rating us 5*s! We are happy to hear that the process of insuring and renewing was easy to do. Kind regards, The Exotic Direct Team.

Mr Graham James

Verificato da Feefo

5 years ago

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Ciò che Mr Graham James ha detto su ExoticDirect:

Excellent service

Nathan

ExoticDirect

5 years ago

Hello Graham, Thank you so much for rating us 5*s! Kind regards, The Exotic Direct Team.

Miss Samantha Robinson

Verificato da Feefo

Leicester

5 years ago

Ciò che Miss Samantha Robinson ha detto su ExoticDirect:

Usually excellent but let down on this occasion

My dragon had to go into unexpected emergency surgery 24 hours before I could claim on my policy. I would always give exotic direct good reviews as they are fantastic but on this occasion I was let...

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Hayley

ExoticDirect

5 years ago

Dear Samantha, We are sorry to hear that we were unable to assist you with your most recent claim. We have attempted to contact you this morning to discuss this with you in detail, a voicemail was left. Please do call us on 0345 982 5505 if you would like to discuss this further. Kind Regards, The Exotic Direct Claims Team.

Mr Terry Newman

Verificato da Feefo

5 years ago

Ciò che Mr Terry Newman ha detto su ExoticDirect:

Great cover package

Easy to setup and excellent cover for my hawks

Alec

ExoticDirect

5 years ago

Hi Terry, Thank you for giving us a positive review. It's great to know you're happy with the cover we are able to provide for you and your hawks, and also that it was easy to set everything up. Should you ever have any questions about your policy, or if we can be of any other help or assistance, please do not hesitate to give us a call. Best regards, The Exotic Direct Pet Insurance Team

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