Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di ExoticDirect

Visualizzazione di tutte le 1,994 recensioni

Miss Melanie Smith

Verificato da Feefo

Tamworth

5 years ago

Ciò che Miss Melanie Smith ha detto su ExoticDirect:

Very easy to buy

I had an issue buying the policy online (my fault) and the call handler was lovely and told me what I had done wrong

Imane

ExoticDirect

5 years ago

Hello Miss Melanie, Thank you for rating us 5*s! We are happy to hear that you've had a good experience with our call handler. If you ever need anything with your policy, please don't hesitate to get in touch again. Kind regards The Exotic Direct Team

Mr Dave Rhysjones

Verificato da Feefo

5 years ago

Ciò che Mr Dave Rhysjones ha detto su ExoticDirect:

Very good

Very happy with them.

Imane

ExoticDirect

5 years ago

Hello Mr Dave, Thank you for rating us 5*s! It's great to hear that you are happy with our services. Kind regards, The Exotic Direct Team

Cliente fidato

Verificato da Feefo

5 years ago

Added on a pet to the insurance policy. Easy to do over the phone and Alec explained everything in detail and it was easy to understand.

Imane

ExoticDirect

5 years ago

Thank you for rating us 5*s! We are happy to hear that Alec has explained everything in detail and made it easy to understand . We'll feed this back to them, I'm sure it will make his day ! If you ever have any questions with your policy now or in the future, please get back in touch and we'll be happy to help. Kind regards, The Exotic Direct Team

Cliente fidato

Verificato da Feefo

5 years ago

Very helpful

Amazing and helpful

Imane

ExoticDirect

5 years ago

Hello, Thank you for rating us 5*s! Great to hear that you had a positive experience with us . Kind regards The exotic Direct Team.

Mr Brastock & Ms Whitworth

Verificato da Feefo

5 years ago

Ciò che Mr Brastock & Ms Whitworth ha detto su ExoticDirect:

Very courteous and compassionate. Smooth process

Imane

ExoticDirect

5 years ago

Hi Mr Brastock & Ms Whitworth ,Thank you for rating us 5*s!It's great to hear that you had a positive experience with us .Kind regardsThe Exotic Direct Team

Michael Brennan

Verificato da Feefo

Doncaster

5 years ago

Ciò che Michael Brennan ha detto su ExoticDirect:

Fast well mannered very knowledgeable Would highly recommend people to us

Imane

ExoticDirect

5 years ago

Hi Michael, Thank you for rating us 5*s! We do try to give our best to our clients. Kind regards, The Exotic Direct Team

Miss Rose Lloyd

Verificato da Feefo

5 years ago

Ciò che Miss Rose Lloyd ha detto su ExoticDirect:

I’m cancelling

No body has got in touch with me and I’ve received no email!!!

Imane

ExoticDirect

5 years ago

Hi Rose,Thank you for your feedback regarding purchase of your policy.Once purchase is complete on our website an email is sent to you with your policy documents, please check your spam/junk folders as they do tend to end up in there. We have re-sent this email to you today and will request a copy be sent out to you in the post in the next few days.Please note we did reply to your email regarding your policy documents but do require you to confirm your details so we can make sure we are sending the correct policy documents to you.Kind regards,The Exotic Direct team

Cliente fidato

Verificato da Feefo

5 years ago

Very professional , excellent service, extremely helpful and friendly

Always provide good service, easy to talk to, helpful, friendly staff. Good to know that my parrot is covered .

Imane

ExoticDirect

5 years ago

Hello, Thank you for rating us 5*s! It's great to hear that you are satisfied with our service, we always try to give our best for our clients. Kind regards, The Exotic Direct Team

Cliente fidato

Verificato da Feefo

5 years ago

Excellent tortoise insurance

Great to get insurance for tortoise - quick and efficient online policy set up at a good price. I would highly recommend.

Imane

ExoticDirect

5 years ago

Hello, Thank you for rating us 4*s! It's great to hear that you are satisfied with our products . Kind regards, The Exotic Direct Team

Mrs Lisa Coucill

Verificato da Feefo

Dewsbury

5 years ago

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Ciò che Mrs Lisa Coucill ha detto su ExoticDirect:

It was easy to get my pet insured it was also easy to follow

Imane

ExoticDirect

5 years ago

Hi Lisa , Thank you for rating us 5*s ! What a cute little tortoise we have here. Always good to hear it was a breeze for you . Kind regards The Exotic Direct Team

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