Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di ExoticDirect

Visualizzazione di tutte le 1,994 recensioni

Miss Julie Sherman

Verificato da Feefo

ws99pj

5 years ago

Ciò che Miss Julie Sherman ha detto su ExoticDirect:

Would recommend

very easy and straight forward

Imane

ExoticDirect

5 years ago

Hello Miss Julie, Thank you for rating us 5*s! We are glad that you are satisfied enough to recommend us . We try and keep our process simple and easy for our clients. Kind regards The Exotic Direct Team

Stef

Verificato da Feefo

5 years ago

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Ciò che Stef ha detto su ExoticDirect:

Great service - exactly what I need

Quick and efficient service at a good price, have used this insure to insure my parrot since 2016. Would highly recommend to anyone with exotic pets of any kind.

Imane

ExoticDirect

5 years ago

Hello Estefania, Thank you for rating us 5*s! What a cutie we have here! we sincerely thank you for your loyalty ! It's always great to hear that our services are quick and efficient and our prices are reasonable. Kind regards The Exotic Direct Team

Miss Lynn McGowan

Verificato da Feefo

5 years ago

Ciò che Miss Lynn McGowan ha detto su ExoticDirect:

Great customer service and very helpful. I have been with exotic direct for 20 years. Very efficient and understanding and compassionate when making a claim

Imane

ExoticDirect

5 years ago

Hello Lynn, Thank you for rating us 5*s! Your loyalty means a lot to us . We are happy to continue being at the level of your expectations. Kind regards The Exotic Direct Team

Mr Damian Owen

Verificato da Feefo

5 years ago

Ciò che Mr Damian Owen ha detto su ExoticDirect:

I am confused. I have had no contact

Nathan

ExoticDirect

5 years ago

Good Afternoon Damian, Thank for for your feedback and thank you for taking my call. I apologise that the documents we sent out were never received, I have emailed you a copy of them just in case you require them. Kind regards, The Exotic Direct Team.

Mr Damian Owen

5 years ago

Great to have a response to a query , resolved immediately

Cliente fidato

Verificato da Feefo

5 years ago

Good Website poor customer aftercare

A follow up call would be good to confirm my pet insurance which I am still not sure has been setup?

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for getting in touch with us. Sorry to hear you've had problems with confirmation of the insurance going live. I can confirm that the insurance is currently active and that we have resent the documents via email. Please let me know if you would like to raise this as a complaint or if there is anything else I can do for you. We really appreciate the feedback. Kind regards, The Exotic Direct Team.

Cliente fidato

Verificato da Feefo

5 years ago

Excellent Service

Imane

ExoticDirect

5 years ago

Hello ,Thank you for rating us 5*s!It's great to hear that you are satisfied with our service.Kind regardsThe Exotic Direct Team

Mr Steven Timms

Verificato da Feefo

5 years ago

Ciò che Mr Steven Timms ha detto su ExoticDirect:

I had a claim for my pet and they where hassle free and in good time thanks

Imane

ExoticDirect

5 years ago

Hello Mr Steven,Thank you for rating us 5*s!We are happy to hear that your interaction with us was quick and hassle free .Kind regardsThe Exotic Direct Team

Mrs Mandy Wealthall

Verificato da Feefo

5 years ago

Ciò che Mrs Mandy Wealthall ha detto su ExoticDirect:

All straight forward text and then docs through post simple

Imane

ExoticDirect

5 years ago

Hello Mrs Mandy,Thank you for rating us 5*s!It's Great to hear that our process was simple and straight forward .Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

5 years ago

No-one ever responded to my question

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for your feedback. I have looked into this for you and can see that information was requested on Friday afternoon and was sent on Monday afternoon, I apologise for the delay, I would like to advise that we are not open on the weekends and this may have contributed to the delay in our response. Please let me know if you would like to take this further. Kind regards, The Exotic Direct Team.

Miss Louise Simpson

Verificato da Feefo

5 years ago

Ciò che Miss Louise Simpson ha detto su ExoticDirect:

Great policy

Great cover would recommend

Imane

ExoticDirect

5 years ago

Hello Louise, Thank you for rating us 5*s! It's Great to hear that you are satisfied with our services . Kind regards The Exotic Direct Team

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