Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di ExoticDirect

Visualizzazione di tutte le 1,994 recensioni

Cliente fidato

Verificato da Feefo

4 years ago

Love it

I have been insured with you for 15 years now and still very happy

Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 5*s!We are Happy to have such a loyal customer as you.We hope to always be at the level of your expectations.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

4 years ago

No communication…

Didn’t receive a single email, letter or any communication about the renewal. Just saw on my bank statement the price had gone up considerably!!

Imane

ExoticDirect

4 years ago

Hello,Thank you for your feedback!It was great talking to you today , We are sorry you did not receive the renewal documents posted to you.Following our discussion we are happy we could shed some light on the reasons behind your premium increase and we have now resent you your policy renewal documents by email.Please reach-out to us by email or by telephone if you ever need any assistance in the future, we will be glad to help.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

4 years ago

Good value for money

Competative prices and easy renewal

Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our prices fair and our renewal process fuss-free.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

4 years ago

So easy

Super easy to get a quote and take out a policy suitable for me - all online and straight forward!

Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our online platform easy and intuitive.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

4 years ago

Highly recommended service

One of the few companies where you can insure exotic pets, I've always found it a really easy process to purchase and renew my policies, the staff are very helpful and approachable and I would highly...

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Nathan

ExoticDirect

4 years ago

Good Morning, Thank you so much for rating us 5*s! We are very happy to hear that you find the process to purchase and renew an easy one. It's also lovely to hear we come highly recommended. Kind regards, The Exotic Direct Team.

Mrs Susan Caselli

Verificato da Feefo

Wakefield

4 years ago

Ciò che Mrs Susan Caselli ha detto su ExoticDirect:

Professional!

They knew everything I needed to know and more! Brilliant, friendly service! Advised me on the birds health, diet etc. I felt like I had adopted my pet officially!

Mia

ExoticDirect

4 years ago

Dear Susan,Thank you so much for your review, we are glad to have been able to answer your questions!Kind regards,The Exotic Direct claims team.

Cliente fidato

Verificato da Feefo

4 years ago

Very efficient

Explaining the costs

Mia

ExoticDirect

4 years ago

Good Morning,Thank you so much for your review, we are happy to have helped!Kind regards,The Exotic Direct claims team.

Miss Amanda Moore

Verificato da Feefo

4 years ago

Ciò che Miss Amanda Moore ha detto su ExoticDirect:

I haven’t used you for 2 years only read my renewal documents

Nathan

ExoticDirect

4 years ago

Good Afternoon Amanda, Thank you for leaving us the feedback and also for taking my phone call this afternoon. We are really sorry to hear that you have been receiving emails from us asking for feedback about a recent interaction. I have checked the system and can see that there has been no recent interactions with us at all. I have raised this with the relevant department. Kind regards, The Exotic Direct Team.

Ms Constance Gotsopoulou

Verificato da Feefo

4 years ago

Media caricati

Absolutely amazing can't fault them if I try 🥰

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Ciò che Ms Constance Gotsopoulou ha detto su ExoticDirect:

Absolutely amazing can't fault them if I try 🥰

If there were words beyond exceptional and outstanding that I could think of I would use them to describe #ExoticDirect and the people who work for them . My furbabies have all had the best medical...

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Mia

ExoticDirect

4 years ago

Hello Constance, Thank you for rating us 5*'s.We are very happy to hear that you would use the words exceptional and outstanding!Thank you for your review.Kind regards,The Exotic Direct claims team.

Cliente fidato

Verificato da Feefo

4 years ago

Great to deal with, would highly recommend them

Excellent service and very professional

Nathan

ExoticDirect

4 years ago

Good Morning, Thank you so much for rating us 5*s! We really appreciate the time taken to leave a review. Kind regards, The Exotic Direct Team.

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