Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di ExoticDirect

Visualizzazione di tutte le 1,994 recensioni

Mrs Irene Speakman

Verificato da Feefo

4 years ago

Ciò che Mrs Irene Speakman ha detto su ExoticDirect:

I have only just insured my pet bird 🐦and I am sure when it comes to needing their support they will do well .

Imane

ExoticDirect

4 years ago

Hello Mrs Irene,Thank you for rating us 5*s!We are very pleased to hear that you trust us with your bird insurance.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

4 years ago

Job well done

Imane provided me with the information I required in a clear manner. An item needed to be checked and when I called back, again speaking to Imane, she clearly remembered the earlier call and had the...

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Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you had the customer service you expected from Imane.We will pass on the feedback to her I'm sure it will make her day.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

4 years ago

Brilliant value for money

Shaggy has been well looked after. Couldn't ask for peace of mind knowing that he is insured and the insurance covers him.

Nathan

ExoticDirect

4 years ago

Good Afternoon, Thank you so much for rating us 5*s! Very happy to hear we have been able to look after your little one! Kind Regards, The Exotic Direct Team.

Ms Hannah Thackeray

Verificato da Feefo

4 years ago

Ciò che Ms Hannah Thackeray ha detto su ExoticDirect:

Excellent, easy to use and clear, transparent policies.

Nathan

ExoticDirect

4 years ago

Good Afternoon Hannah, Thank you for rating us 5*s! Very happy to hear that the service is easy to use and transparent. Kind regards, The Exotic Direct Team.

Miss Nicola Crockett

Verificato da Feefo

Leighton Buzzard

4 years ago

Ciò che Miss Nicola Crockett ha detto su ExoticDirect:

Tip top service

Paid invoice and transaction completed very efficiently and politeness.

Nathan

ExoticDirect

4 years ago

Good Afternoon Nicola, Thank you for rating us 5*s! We really appreciate the time you have taken to leave us a review and are pleased to hear the process was efficient and the agent was polite. Kind Regards, The Exotic Direct Team.

Cliente fidato

Verificato da Feefo

4 years ago

Agent was extremely helpful and pleasant

Nathan

ExoticDirect

4 years ago

Good Afternoon, Thank you for rating us 5*s! Thank you for your kind words. Kind regards, The Exotic Direct Team.

Mrs Jennifer O'Hara

Verificato da Feefo

Towcester

4 years ago

Ciò che Mrs Jennifer O'Hara ha detto su ExoticDirect:

Trust to insure my exotic pet!

I would definitely recommend them again as have used for at least 10 yrs. Easy to renew and not large increases when renewing.

Nathan

ExoticDirect

4 years ago

Good Afternoon Jennifer,Thank you so much for rating us 5*s! We really appreciate the time you have taken to leave us this review very happy to hear you've been with us for 10+ Years as well! Kind regards, The Exotic Direct Team.

Ms Joanne Schofield

Verificato da Feefo

4 years ago

Ciò che Ms Joanne Schofield ha detto su ExoticDirect:

Great service

Very easy to do

Nathan

ExoticDirect

4 years ago

Good Afternoon Joanne, Thank you so much for rating us 5*s! We really appreciate the time you have taken to leave us this review. Kind regards, The Exotic Direct Team.

Mr Gary Meek

Verificato da Feefo

4 years ago

Ciò che Mr Gary Meek ha detto su ExoticDirect:

Seems fair.

Very happy. Got my bearded dragon covered at a ok price.

Mia

ExoticDirect

4 years ago

Hi Gary,Thank you for your review! We are happy to have able to help insure your dragon.Kind regards,The Exotic Direct team.

Mrs Mary Forman

Verificato da Feefo

4 years ago

Ciò che Mrs Mary Forman ha detto su ExoticDirect:

I have had clear understanding conversations. Response was good and in deta

I have been in touch with them for sometime and had to wait for certain time to register my pet. They have been true to their words and was given all details. Very approachable company. Would...

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Nathan

ExoticDirect

4 years ago

Good Afternoon Mary, Thank you for rating us 4*s! We really appreciate the time you have taken to leave us a review, we are very happy to hear that we have been approachable and have made things easy to understand. Kind regards, The Exotic Direct Team.

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