Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di ExoticDirect

Visualizzazione di tutte le 1,994 recensioni

Mr Mark Sale

Verificato da Feefo

Olney, Buckinghamshire.

4 years ago

Ciò che Mr Mark Sale ha detto su ExoticDirect:

Very helpful and quick to renew my policy.

Imane

ExoticDirect

4 years ago

Hello Mark,Thank you for rating us 5*s!We are happy to hear that the renewal process was hassle free.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

4 years ago

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I wouldn't use any other pet insurer. I have had to make two claims and it was straight forward and an easy process. Thank you!

Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 5*s!The picture is the best part of your feedback :) your rabbit looks so cute :).Thank you for taking the time to review us, we are very happy that this little bunny is back in shape.Please let us know if you need any assistance in the future.Kind regardsThe Exotic Direct Team

Mrs Angela Brown

Verificato da Feefo

4 years ago

Ciò che Mrs Angela Brown ha detto su ExoticDirect:

Thats the tortoise covered!

All ok so far! Just taken the policy so hopefully it will not disappoint

Imane

ExoticDirect

4 years ago

Hello Mrs Angela,Thank you for rating us 5*s!We are very grateful to hear that you have decided to insure your pet tortoise with us.Please let us know if you need any assistance with your policy in the future.Kind regardsThe Exotic Direct Team

Ms Tracey Howitt

Verificato da Feefo

4 years ago

Ciò che Ms Tracey Howitt ha detto su ExoticDirect:

You are perfect. Can't say anything other

Imane

ExoticDirect

4 years ago

Hello Tracy,Thank you for rating us 5*s!We are very happy to hear that you are satisfied with our customer service.Kind regardsThe Exotic Direct Team

Cliente fidato

Verificato da Feefo

4 years ago

Good service and we opted for an automatic renewal. Thank you

Good friendly service and very pleasant to deal with

Imane

ExoticDirect

4 years ago

Hello ,Thank you for rating us 5*s!We are very grateful to hear that you enjoyed your experience with us.Kind regardsThe Exotic Direct Team

Miss Tracy Hajiyianni

Verificato da Feefo

4 years ago

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Ciò che Miss Tracy Hajiyianni ha detto su ExoticDirect:

Exceptional Insurers

Feel very reassured having my birds insured with you. Your call handlers are helpful and supportive. Your claim process when needed has been prompt and remarkably this year my monthly payments have...

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Mia

ExoticDirect

4 years ago

Good morning Tracy, We are so happy to have been able to help with your gorgeous birds! Thank you for the lovely picture and for taking the time to review! Kind regards, the Exotic Direct Team.

Cliente fidato

Verificato da Feefo

4 years ago

Always amazing service

Always amazing service with my 3 Ferrets, always paid in good time and friendly staff

Mia

ExoticDirect

4 years ago

Good morning, We are so happy to hear we have been able to help with your ferrets, thank you so much for taking the time to review! Kind regards, the Exotic Direct Team.

Miss Charlotte Potter

Verificato da Feefo

Essex

4 years ago

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Ciò che Miss Charlotte Potter ha detto su ExoticDirect:

Great

Not used them yet, and hope we don't have to but great piece of mind. Everything was very quick and arranged my payment date for next month

Mia

ExoticDirect

4 years ago

Good morning Charlotte, We are happy to be able to offer you some peace a of mind, thank you so much for taking the time to review! Kind regards, The Exotic Direct team.

Mr Phil Manning

Verificato da Feefo

4 years ago

Ciò che Mr Phil Manning ha detto su ExoticDirect:

Great service

Great service glad I have pet insurance with you, settled quickly

Mia

ExoticDirect

4 years ago

Good morning, We are happy to hear you have been able to join us and are happy with our service. Thank you so much for taking the time to review! Kind regards, The Exotic Direct Team.

Mrs Christine Nichols

Verificato da Feefo

4 years ago

Ciò che Mrs Christine Nichols ha detto su ExoticDirect:

Happy with my service

Spoke to a lady about pet insurance she was very helpful answered all my questions so was happy to go ahead with the policy and said i could call if i had ant more questions

Mia

ExoticDirect

4 years ago

Good morning Christine, We are so happy to hear we were able to resolve your questions and that you have been able to join us, thank you so much for taking the time to review! Kind regards the Exotic Direct team.

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