Come vengono raccolte le recensioni di Feefo?

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Recensioni di ExoticDirect

Visualizzazione di tutte le 1,994 recensioni

Ms Janine Baverstock

Verificato da Feefo

Dorset

4 years ago

Ciò che Ms Janine Baverstock ha detto su ExoticDirect:

Great customer service

Great customer service and never any issues with claims. Payments are prompt and quick which is why I won't go elsewhere.

Mia

ExoticDirect

4 years ago

Good morning Jeanine, We are happy to hear we have been able to help with your claims, thank you for taking the time to review! Kindest regards, the Exotic Direct team.

Ms Gillian Taylor

Verificato da Feefo

4 years ago

Ciò che Ms Gillian Taylor ha detto su ExoticDirect:

Excellent

Great to deal with, prompt replies by email and phone, and clear communications. Highly recommended.

Mia

ExoticDirect

4 years ago

Good morning Gillian, We are so happy to hear you are happy with our service, thank you so much for taking the time to review! Kind regards, the Exotic Direct team.

Mr Paul Raynes

Verificato da Feefo

4 years ago

Ciò che Mr Paul Raynes ha detto su ExoticDirect:

Claim review

My vet submitted a claim for ny bearded dragon it took around 2 weeks from start to finish very easy process and paid our vet in full will definitely recommend to all

Mia

ExoticDirect

4 years ago

Hi Paul, We are happy to have been able to help with your claim, thank you so much for taking the time to review! Kind regards, the Exotic Direct team.

Mr Nick Williams

Verificato da Feefo

4 years ago

Ciò che Mr Nick Williams ha detto su ExoticDirect:

Was told i couldnt claim so no claim was made

Gabriella

ExoticDirect

4 years ago

Good morning Mr Williams, We are sorry we were unable to cover your claim on this occasion. Unfortunately, the policy does not cover for claims made in the first 14 days of cover due to illness. Please do not hesitate to contact us on 0345 982 5505 should you wish to discuss this further. Kind regards, The Exotic Direct Claims Team.

Miss Rosemary Cameron

Verificato da Feefo

4 years ago

Ciò che Miss Rosemary Cameron ha detto su ExoticDirect:

Very friendly and helpful.

Exotic Direct are always very helpful when I phone them up and have always settled any claims promptly and without quibbling. I would highly recommend them. It's nice to know that my budgies are...

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Mia

ExoticDirect

4 years ago

Good Morning, We are glad to hear we have been able to assist with your claims for your budgies, thank you so much for taking the time to review! Kind regards, The Exotic Direct Team.

Mr Eric Windsor

Verificato da Feefo

Trowbridge

4 years ago

Ciò che Mr Eric Windsor ha detto su ExoticDirect:

I have used exotic pet insurance for many years, renewal is quick and easy and will use them again.

Mia

ExoticDirect

4 years ago

Hi Eric, We are so happy to hear you have found our service helpful over the years, thank you fo much for taking the time to review. Kind regards, The Exotic Direct Team.

Mr Sunny Jethwa

Verificato da Feefo

London U.K

4 years ago

Ciò che Mr Sunny Jethwa ha detto su ExoticDirect:

Yes. While other sites mess you around,I got all answers and was able to take out Insurance for my Cockatiel

Mia

ExoticDirect

4 years ago

Good morning, We are glad we were able to help with your Cockatiel, thank you for taking the time to review! Kind regards, the Exotic Direct team.

Cliente fidato

Verificato da Feefo

4 years ago

My call was handled ok - some difficulty understanding accent. Not sure why you’ve now chosen to use an overseas call centre as it takes longer. My last call before this one took approx 16 minutes...

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Mia

ExoticDirect

4 years ago

Good morning. Thank you for your feedback and for answering my call today. As confirmed over the phone Exotic Direct operate a UK based call centre. We apologise if you were affected by the wait time, over the past few months the Exotic Direct team have been affected by unexpected absences which has caused wait times to be longer than normal. As a team we are currently working on reducing this and are increasing the number of staff available to take calls in order to reduce wait times. Thank you for taking the time to talk today and we trust that we have been able to resolve any queries you had. We hope to continue to over a high level of service going forward. Kindest regards, The Exotic Direct team.

Ms Carla Sutcliffe

Verificato da Feefo

Maidstone

4 years ago

Ciò che Ms Carla Sutcliffe ha detto su ExoticDirect:

Quality Service

I've used Exotic Direct for my 2 house bunnies for 8 years. Their claim service is excellent, and they're always happy to talk on the phone too unlike most insurance companies.

Gabriella

ExoticDirect

4 years ago

Hi Carla, Thank you for taking the time to leave a 5* review, we really appreciate it. We are so pleased you found our claims process excellent. Have a lovely weekend. All the best, The Exotic Direct Claims Team.

Miss Holly Smith

Verificato da Feefo

Dorset

4 years ago

Ciò che Miss Holly Smith ha detto su ExoticDirect:

So helpful and kind on the phone. So easy to set up a new policy

Great phone service for starting a new policy. Very personable staff who explained everything clearly. Would highly recommend.

Imane

ExoticDirect

4 years ago

Hello Holly, Thank you for rating us 5*s! We are very happy to hear that you received great service and your experience with our customer service representative was enjoyable. Welcome to Exotic Direct. Kind regards The Exotic Direct Team

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