Come vengono raccolte le recensioni di Feefo?

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Recensioni di ExoticDirect

Visualizzazione di tutte le 1,994 recensioni

Trusted Customer

8 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Quick and easy

Renewal was quick and easy and the representative I spoke to was friendly and helpful

Alec

ExoticDirect

8 years ago

Hi Kerry,

Thank you for giving us this five star review!

We're very pleased to hear that you're happy with both your latest review and also the team member that you spoke with about this.

If we can be of any further help or assistance in the future, please do get in touch.

Trusted Customer

8 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

I didn’t speak to anyone it just depends d it automatically 😊

Alec

ExoticDirect

8 years ago

Hi Kelly,

Thank you for taking the time to give us your feedback.

Automatic renewals are designed to make the process as easy as possible for you - but if you'd ever like to discuss your policy with us - please do call 0345 982 5505 and we'll be very happy to answer any questions you might have.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Excellent

There is nothing about this insurance company that I would change. No quibbles when genuine claims are made. Staff always polite, knowledgable and helpful. Every transaction smooth without glitch. I...

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Alec

ExoticDirect

8 years ago

Hi Dawn,

Thank you for rating us as five stars and also for taking the time to write such a positive review about our Pet Insurance service.

We were very pleased to read that we're getting a lot right in your opinion and that the experience you've had when talking to our team members was that they are polite, knowledgable and helpful.

It's great that you'd be prepared to recommend us. Thank you.

If we can be of any further help or assistance in the future, please do get in touch.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Easy to deal with.

Alec

ExoticDirect

8 years ago

Hi Sue,

Thank you for giving us such a positive review and letting us know you've found us easy to deal with.

Best regards,

The Exotic Direct Pet Insurance Team

Cliente fidato

8 years ago

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Would recommend to friends.

Easy to use site my renewal was done with no problem. You csn see Tommy was pleased too.

Alec

ExoticDirect

8 years ago

What an amazing photo - Tommy really does look pleased. :)

Thank you for taking the time to write this review. We're very pleased to hear that you found our website easy to use and also that your renewal has gone through without any problems.

If we can be of any further help in the future, please do get in touch.

Trusted Customer

8 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Very easy to renew my insurance.

Louise

ExoticDirect

8 years ago

Hi Heather

Thank you very much for taking the time to leave us your review.

It is great to hear you have found the renewal process easy.

Kind Regards

The Exotic Direct Team

Trusted Customer

Amble

8 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Send a renewal quote before assuming people want to take the cover

Send a letter or email to say what the renewal price is as we haven’t received either. So if it is to high it will be getting cancelled and there will be no cancellation fee as don’t understand why...

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Louise

ExoticDirect

8 years ago

Hi Sean

Thank you for taking the time to leave us your feedback.

We are sorry to hear you've had a poor renewal experience. We produce the renewal documents 21 days before the policy is due to renew. One of our team will be in touch with you today to see how we can help.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

The contact and advice received is second to none!

Martin

ExoticDirect

8 years ago

Dear Mr & Mrs Kendall,

Many thanks for your kind review and we are delighted to hear that you are happy with our service.

The Exotic Direct Team

Trusted Customer

Leicestershire

8 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

OK but could be fairer

My renewal for 2 of my parrots is roughly the same as it was last year, only thing is I had a claim over 2 years ago and last year the price really shot up due to this (which I expected) but having...

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Martin

ExoticDirect

8 years ago

Mrs Blagden,

Thank you for your feedback and we have sent you a message via email to confirm to you how the annual premiums are calculated and are set to reduce each year following a claim.

The Exotic Direct Team.

Trusted Customer

8 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Always good service and speed of processing. Thank you.

Great to get a reminder before my birds' insurance came up for renewal and as always I appreciated the ease of payment. It's good to be able to choose whether to set up a direct debit or make a...

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Louise

ExoticDirect

8 years ago

Dear Carolyn

Thank you for taking the time to leave us your great review and for rating us with 5 stars!

It is brilliant to hear that you have found our service good and our renewal & payment process straight forward.

Kind Regards

The Exotic Direct Team

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