Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

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Recensioni di ExoticDirect

Visualizzazione di tutte le 1,995 recensioni

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Claimed for my parrot. Went well. Service improved now direct debit premiums not taken off award.

Hayley

ExoticDirect

6 years ago

Hi Sarah, Thank you so much for taking the time to leave your positive review. We are always seeking new ways to improve the claims experience for our customers so it lovely to have your feedback. Kind Regards, The Exotic Direct Claims Team.

Trusted Customer

Verificato da Feefo

Worcester

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Good service online. Easy to do my insurance for my tortoise quickly.

Sarah

ExoticDirect

6 years ago

Hi Alexandra, Thank you for your review, We are really happy to hear that you found our online service easy and quick to use, we really appreciate the positive comments! Kind Regards, The Exotic Direct Team.

Cliente fidato

Verificato da Feefo

6 years ago

Extremely unhappy and feel conned

I am appalled that simply because my animal became ill shortly after taking out this claim that nothing is paid out. If the policy had started (which I was informed it was) this should have been...

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Hayley

ExoticDirect

6 years ago

Hi there, We are sorry to hear that you are not happy with our service. In the first policy period, the full benefit under the insurance does not become effective for the first 14 days. This clause only applies in the first year of your insurance and not at subsequent renewals. The above information is outlined in the terms and conditions but if you would like to contact us directly, we would be happy to discuss this with you in further detail. Kind Regards, The Exotic Direct Team.

Trusted Customer

Verificato da Feefo

Liverpool

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Quick and simple

Fat response but I am stuggle to access and amend payment date. Easy set up but impossible to amend details

Louise

ExoticDirect

6 years ago

Hi Kaylene, Thank you for taking the time to leave us your review and for rating us with 5 stars! It is great to hear that you found the application process on our website quick & simple. Once a policy is purchased and confirmed, amendments online can not be made manually by yourself. If you need to make any changes to your policy and payments, please email us or contact us by telephone. Making changes is very simple and can be arranged in no time at all but this will need to be completed by one of the Exotic Direct sales team. Kind Regards The Exotic Direct Team

Cliente fidato

Verificato da Feefo

6 years ago

Same price to renew as last year

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review and for rating us with 5 stars! It is great to hear your comments regarding your renewal and premium. Kind Regards The Exotic Direct Team

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Cant post photo as bird hides from camera

They got 5 stars because it was so easy to renew with no long emails or conversations. Nice and easy as it should be.

Louise

ExoticDirect

6 years ago

Hi Linda, Thank you for taking the time to leave us your review and for rating us with 5 stars!It is brilliant to hear that you are happy with our simple and straight forward renewal process. Kind RegardsThe Exotic Direct Team

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Good value cover that meets all our needs

Louise

ExoticDirect

6 years ago

Hi Suzanne, Thank you for taking the time to leave us your review. It is great to hear that you are happy with our cover and that it meets all your needs. Kind Regards The Exotic Direct Team

Cliente fidato

Verificato da Feefo

6 years ago

Rep was highly professional and answered all our questions swiftly and knowledgeablely. Always a great experience. .

Alec

ExoticDirect

6 years ago

Thank you for taking the time to give us this positive review. It's great to know that all your questions were answered swiftly and knowledgeably when you contacted us. Should you ever have any further questions about your policy or need our help with anything, please do get in touch. Best regards,The Exotic Direct Team

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Excellent product and peace of mind!

Very swift and efficient support.

Alec

ExoticDirect

6 years ago

Thank you for taking the time to give us this positive review.It's great to know that you're happy with our pet insurance and that having it gives you peace of mind. If you ever have any questions about your policy or need our help with anything, please do get in touch. Best regards,The Exotic Direct Team

Trusted Customer

Verificato da Feefo

Liverpool

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Very good

Easy to use And acsses

Alec

ExoticDirect

6 years ago

Hi Joe, Thanks for giving us a positive review - we really appreciate you taking the time to do that. It's great to read that you've found everything easy to use and to access. Should you ever have any questions about your policy or need our help with anything, please do get in touch. Best regards,The Exotic Direct Team

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