Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di ExoticDirect

Visualizzazione di tutte le 1,995 recensioni

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Fantastic Customer Service!

Fantastic service! I accidentally created a duplicate policy for two of our rats! I was contacted right away to warn me so that one could be cancelled! Saved me being charge twice - very competent...

Leggi altre

Sarah

ExoticDirect

6 years ago

Hi Nick, Thank you very much for your lovely review, we are so pleased to hear that you had a great experience with us! If you do ever need us in the future please do not hesitate to get in touch. Kind Regards, The Exotic Direct Team.

Cliente fidato

Verificato da Feefo

6 years ago

eccellant

excellant service and feel ive got peace of mind.

Sarah

ExoticDirect

6 years ago

Hi there, Thank you so much for your review, we are pleased to hear that you found our service excellent and that you now have peace of mind for you and your pet! Kind Regards, The Exotic Direct Team.

Cliente fidato

Verificato da Feefo

6 years ago

Wealth of products and quality items for sale at really good prices

Process of placing goods into basket and paying for them was slow

Sarah

ExoticDirect

6 years ago

Hi there,Thank you very much for your lovely review, we are very pleased to hear that you a found a product with us that met your needs.If you do require any assistance in the future please do not hesitate to contact us.Kind Regards,The Exotic Direct Team

Cliente fidato

Verificato da Feefo

6 years ago

Quickly and helpful

I got a quote response very quickly and price is ok too.

Sarah

ExoticDirect

6 years ago

Hi there, Thank you very much for your review, We are happy to hear that you found the premium met your needs and that you got a quick response from us! Kind Regards, The Exotic Direct Team.

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Excellent Service

I can’t recommend exotic direct enough. Every time I have needed them they have been there for me and my pets

Hayley

ExoticDirect

6 years ago

Hi Samantha, Thank you so much for taking the time to leave us your positive review. At Exotic Direct we understand that claiming for a sick pet can be difficult so it is our aim to make the process as stress free and easy as possible for our customers. We hope you have a lovely evening, The Exotic Direct Team.

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Quick and easy

Easy to set up and didnt take long at all. However I would of given 5 stars but I am still.waiting on confirmation of when the first payment will be taken

Sarah

ExoticDirect

6 years ago

Hi Sam, Thank you very much for your review, we are happy to hear that you found our quote and buy process quick and easy. We are sorry that you didn't receive your payment details with your policy documents, we are more than happy to email you a copy of these separately. If there is anything further you need please do not hesitate to contact us. Kind Regards, The Exotic Direct Team

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Great price's. Prompt response to claims.

Hayley

ExoticDirect

6 years ago

Hi Joyce, Thank you for taking the time to leave your positive review of us here at Exotic Direct. It's so good to hear that you are happy with the policy and that your claim was dealt with promptly. We hope you have a lovely evening, The Exotic Direct Team.

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

5 star. Happy customer

Sarah

ExoticDirect

6 years ago

Dear Shelley, Thank you very much for your review, we are very happy to hear that you are a happy customer of ours! If you do ever need us in the future please do not hesitate to contact us. Kind Regards, The Exotic Direct Team.

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Exceelent

No concerns, stress free and swift service.

Hayley

ExoticDirect

6 years ago

Hi Beverley, Thank you so much for taking the time to leave us your 5 star review. It is really good to hear that the service was quick and stress free. Please do not hesitate to contact us if you need us in the future. Kind regards, The Exotic Direct Team.

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su ExoticDirect:

Excellent service

Excellent all round service from everyone

Hayley

ExoticDirect

6 years ago

Hi Mr & Mrs Ikin, Thank you so much for taking the time to leave the positive review of our service. We have passed your kind words on to the rest of the team. We hope you have a lovely evening! Kind Regards, The Exotic Direct Team.

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Feefo Trusted Service Awards

I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.

Cosa sono i premi Trusted Service Awards

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