The service was exceptional. The lady who assisted me was extremely knowledgeable, friendly and helpful. She was very patient, took the time to understand exactly what I wanted, and never made me...
The lady who assisted us was very helpful but gave no indication on how much Welsh gold was actually in the bracelet.
Recensioni del prodotto
Clogau Customer Services
Clogau
2 months ago
Thank you for taking the time to leave your review. We're pleased to hear that you are happy with the bracelet itself, although we're sorry to hear of your disappointment regarding its Welsh gold content.
Welsh gold is an exceptionally rare and finite material, with no active commercial gold mining currently taking place in Wales. Because of its scarcity, our precious supply is carefully preserved so that this unique part of our heritage can continue to feature within our jewellery for generations to come.
Each piece of Clogau jewellery includes a consistent percentage of Welsh gold, most commonly within our signature rose gold detailing. The exact percentage has always remained a closely guarded family secret.
We understand how important authenticity is to our customers, which is why we have rigorous quality assurance processes in place. These are independently audited annually by the Edinburgh Assay Office, with a certificate of assurance issued each year confirming our use of Welsh gold.
We are sorry that this wasn't clear when you made your purchase and appreciate the opportunity to explain a little more about what makes the Welsh gold within our jewellery so special.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains.