I didn’t get her name - but she was amazing-told us to take our time - she made us feel so welcome encouraged us to take a seat - nothing was too much trouble- I just wish I got her name
Unhelpful and false information and not given all the facts phone system is impossible
Clogau Customer Services
Clogau
1 month ago
Thank you for your feedback. We’re sorry to hear that you feel this way about your experience.
We understand how important it is that all information is clear and transparent and we’re very sorry to hear you experienced difficulty with our phone system and will take this on board as part of our ongoing improvements.
If you would like to discuss your experience further, please don’t hesitate to contact our Customer Care team directly, and we would be happy to assist.
Recensioni del prodotto
Clogau Customer Services
Clogau
1 month ago
Thank you for your feedback. We’re very sorry to hear that you feel this way about your experience.
We understand that purchasing from us is a significant investment, and we always aim to ensure our customers feel fully informed and supported throughout. We've spoken to our team in store who confirmed on this occasion, the process and relevant information were explained in store, and confirmed via a signed form prior to proceeding, to ensure everything was clear and agreed.
We’re disappointed to hear that this was not your experience, and we will take your comments on board, particularly in relation to how information is communicated both in store and over the phone.
If you would like to discuss this further, please don’t hesitate to contact our Customer Care team directly, and we would be happy to assist.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains...
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains...