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Brooks Braithwaite Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 954 recensioni

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

quick and easy, docs via email with-in 20 mins, excellent service

Daisy

Brooks Braithwaite

6 years ago

Hello, Thank you for taking time to leave your kind review, we strive to provide the best customer service so are really pleased you found this to be excellent. If you need anything in respect of your policy going forwards, please don't hesitate to get in touch. Our telephone number is 0345 070 1064 and we are open Monday - Friday, 9am - 5:15pm. Kind Regards The Petplan Sanctuary Team

Trusted Customer

Verificato da Feefo

Trowbridge

6 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

dog sitters insurance

Could have explained product better

Luis

Brooks Braithwaite

6 years ago

Hi Graham, thank you for taking the time to leave feedback. Sorry to hear that you weren't able to find information on our policy as easily as you would have liked. There is a description of the sections of our cover available on our website, along with a downloadable copy of our policy booklet. However if you need any more information on the product please feel free to get in touch. Our phone number is 0345 070 1064 and we are open Monday - Friday 9am-5:15pm. Kind regards, the Petplan Sanctuary team

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Employed more people who knew what they were doing

Really poor could not contact anybody to get answers

Luis

Brooks Braithwaite

6 years ago

Hi Carolyn, thank you for taking the time to leave feedback, and for your time on the phone earlier. Following our conversation I am grateful for your understanding with regards to our lack of staff on that particular day. These were very unusual circumstances, none the less I can appreciate that this must have been frustrating. If you ever need to speak to us in future please don't hesitate to get in touch. Our phone number is 0345 070 1064 and we are open Monday - Friday 9am-5:15pm. Kind regards, the Petplan Sanctuary team

Cliente fidato

Verificato da Feefo

6 years ago

Yes

Pet plan were quick to reply my application

Luis

Brooks Braithwaite

6 years ago

Good morning, thank you for taking the time to leave a review! It's great to hear that we were able to respond to your application quickly. If you ever need to get in touch again please feel free to do so on 0345 070 1064, we are open from Monday - Friday, 09:00 - 17:15. Kind regards, the Petplan Sanctuary team

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Customer service was good on the phone, I requested a receipt via email however I have still not received this or confirmation that my policy has been renewed for the next 12 months. Please can you...

Leggi altre

Luis

Brooks Braithwaite

6 years ago

Good morning, thank you for taking time to leave feedback. I am sorry to hear that we failed to get your payment receipt over to you as requested, we will get this rectified for you straight away. In the meantime if there is anything else that you need please feel free to get in touch on 0345 070 1064, we are open Monday to Friday, 09:00 - 17:15. Kind regards, the Petplan Sanctuary team.

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Really helpful service and very friendly

Helpful

Daisy

Brooks Braithwaite

6 years ago

Hi Lindsey, Thank you so much for taking time to leave your kind review. We strive to offer the best customer service possible, so we're really happy that you found us friendly and helpful. Should you need to get in touch with us in future, please don't hesitate to do so. Our number is 0345 070 1064 and we are open Monday - Friday, 9am - 5:15pm. Kind Regards The Petplan Sanctuary Team

Cliente fidato

Verificato da Feefo

6 years ago

Excellent service.

Luis

Brooks Braithwaite

6 years ago

Good afternoon,Thank you for taking the time to leave a review. We're really glad to hear that you have had a positive experience with our customer service team. If you ever need to speak to us in future please don't hesitate to get in touch. Our phone number is 0345 070 1064 and we are open Monday - Friday 9am-5:15pm. Kind regards, the Petplan Sanctuary team

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Renewed full insurance - very pleased with service

Daisy

Brooks Braithwaite

6 years ago

Hi James, Thank you for leaving your kind review, we're really pleased that you were happy with the service provided and found our staff members helpful and efficient. Should you need any assistance with your cover in future, please don't hesitate to get in touch with us. Our phone number is 0345 070 1064, open Monday - Friday, 9am - 5:15pm. A member of our friendly team will be happy to help you. Kind RegardsThe Petplan Sanctuary Team

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Very helpful on the phone made it quick and efficient to renew my insurance. Highly recommended :)

Daisy

Brooks Braithwaite

6 years ago

Hi Lucy, Thank you for taking time to leave your kind review, we're really pleased that you found the renewal process so efficient and that our staff were helpful and easy to speak with on the phone. So glad you would recommend us to others :) Should you need any assistance with your cover in future, please don't hesitate to get in touch with us. Our phone number is 0345 070 1064, open Monday - Friday, 9am - 5:15pm. A member of our friendly team will be happy to help you. Kind RegardsThe Petplan Sanctuary Team

Trusted Customer

Verificato da Feefo

6 years ago

Ciò che Trusted Customer ha detto su Brooks Braithwaite:

Excellent service

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