Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Blacks Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/blacks | Feefo

Visualizzazione di tutte le 35,560 recensioni

Cliente fidato

5 years ago

Data di acquisto: 22/04/2020

Never received item. Got lost. Extremely appalling customer service

Respond to emails, actually read the customers complaint. Help customers

Mollie

Blacks

4 years ago

Hello, Thank you for your review. I am sorry to hear that you are unhappy with your recent shopping experience with us! Looking into your account I can see that this has now been resolved for you. Please be assured that we appreciate your feedback regarding this as ultimately it helps us to improve. We really hope this experience has not put you off from shopping with us again in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Cliente fidato

5 years ago

Data di acquisto: 07/04/2020

Product not arrived. Can't get a response from customer service.

Haven't received product and still waiting for customer service to get back to me. This has been over a month now. Can someone please get in touch!!!

Mollie

Blacks

4 years ago

Hello, Thank you for your review. I am sorry to hear this! Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback as ultimately it helps us to improve. We really hope to see you again soon as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Recensioni del prodotto

Irene Hadley

5 years ago

Data di acquisto: 20/04/2020

Ciò che Irene Hadley ha detto su Blacks:

Excellent

The service was excellent. Could have been a wee bit quicker but not by much.

Recensioni del prodotto

Andrew Mccaughey

Merseyside

5 years ago

Data di acquisto: 20/04/2020

Ciò che Andrew Mccaughey ha detto su Blacks:

An easy and efficient system goods arrived in good time

David Proud

5 years ago

Data di acquisto: 22/04/2020

Ciò che David Proud ha detto su Blacks:

Poor. The produce (euro hike poles) failed on the second walk. The rubber end fell off. Less than a week old

Mollie

Blacks

4 years ago

Hello David, Thank you for your review. I am sorry to hear that you are unhappy with your purchase! I would like to thank you for your feedback as ultimately it helps us to improve. I can see looking into your account that you have been in touch with our customer care team regarding this. We really hope this experience has not put you off from shopping with us in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Recensioni del prodotto

Mohammed Hasan

5 years ago

Data di acquisto: 06/03/2020

Ciò che Mohammed Hasan ha detto su Blacks:

Zjjzzisks

Shsjjsksjzjzjzjzkjz

Paul Thompson

5 years ago

Data di acquisto: 21/04/2020

Ciò che Paul Thompson ha detto su Blacks:

Difficult and expensive order and returns process

Found it difficult to order via their website, delivery time wasn’t great and the returns process is poor. This coupled with delivery and returns charges make it expensive if the item ordered isn’t...

Mollie

Blacks

4 years ago

Hello Paul, Thank you for your review. I am sorry to hear that you are unhappy with your recent shopping experience with us! I would like to thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now been resolved for you. We really hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Recensioni del prodotto

Cliente fidato

5 years ago

Data di acquisto: 15/04/2020

Ok but no communication

First order arrived on time and was great. However I have since ordered a bike and it hasnt arrived a planned. Blacks say dispatched however Hermes say not received by blacks. No communication from...

Mollie

Blacks

4 years ago

Hello,Thank you for your review.I am sorry to hear this!I would like to thank you for your feedback as ultimately it helps us to improve.Should you require further assistance please do not hesitate to email us on: customercare@blacks.co.ukquoting reference: #11481948 in the subject.Many thanks.Mollie,Blacks Online Review Team

Cliente fidato

5 years ago

Data di acquisto: 12/04/2020

Order stuck in the system

The product still hasn’t arrived over a week after Blacks said it had been dispatched. I emailed the customer service department on Sunday (now Tuesday) and I still haven’t heard anything

Jack

Blacks

5 years ago

Hello, Thanks for the review. I am sorry to hear about the delay with your order. I can see this has been resolved by our Customer Care team. I have sent you a further email however, please can you take the time to read this. It would be appreciated. Please be assured that your feedback is appreciated though as it ultimately helps us to improve. Kind Regards, Jack, Blacks Online Review Team.

Cliente fidato

5 years ago

Thank you. It transpired that the courier had lost the order after Blacks had dispatched it but before they (the courier) had put it on the tracking system. Blacks resolved this efficiently, although this was understandably slower due to the COVID situation. Thank you for your help and assistance.

Recensioni del prodotto

Cliente fidato

5 years ago

Data di acquisto: 14/04/2020

Great shoes at a fair price

My order went through smoothly with delivery within specified time, thank you

Recensioni del prodotto

Non hai ricevuto un invito a scrivere una recensione?

Informazioni su Blacks

Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything. Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus

0844 257 2078

Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR, United Kingdom

Perché fidarsi delle recensioni di Feefo?

Scopri di più su Feefo

Blacks Recensioni

Berghaus Brg Arrow 30 BlkAltre recensioni di questo prodotto (12)Visualizza il sito web del prodottoNot arrived so I can't review. I am a key worker during these difficult times and I was hoping to use this bag to get to and from work. Disappointed

Peter Storm Ps W Brecon BrnAltre recensioni di questo prodotto (39)Visualizza il sito web del prodottoMy walking boots are very comfortable although the sizing is on the small side. However, I sorted that by wearing one pair of socks rather than two.

Eurohike Eh Walking As PoleAltre recensioni di questo prodotto (10)Visualizza il sito web del prodottoI have used them twice and the Ferrell has dropped off one of them. I’m not happy

Sealskinz Ss Outdoor Glove BlackAltre recensioni di questo prodotto (2)Visualizza il sito web del prodottoI haven’t got particularly big hand but ordered size L and they were way too small.

Berghaus Brg Pwrstrech Gl BlkAltre recensioni di questo prodotto (13)Visualizza il sito web del prodottoGreat fit and good quality, wouldn’t hesitate to recommend.

Montane Trailblazer 30Altre recensioni di questo prodotto (1)Visualizza il sito web del prodottoWell made and a great price.

Merrell Mrl M Moab 2 Gtx Olv GumAltre recensioni di questo prodotto (8)Visualizza il sito web del prodottoThese are good shoes: Gortex the key to dry feet all year round!

Come vengono raccolte le recensioni di Feefo?

Chi può lasciare una recensione su Feefo?

Come verifichiamo le recensioni?

Come trattiamo le recensioni false?