Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

The Works Ulasan | Ulasan Layanan Pelanggan untuk {{merchantUrl}} | Feefo

Menampilkan seluruh 269,282 ulasan

Pelanggan Tepercaya

Diverifikasi oleh Feefo

9 months ago

Poor timing and poor communication for click and collect order

Placed order beginning of November expecting it within the 10 working days. Then had to call and chase order only to be told they are moving warehouse and they do t know when it will be delivered. I...

Baca lebih lanjut

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. We apologise you did not receive an email confirming your order had arrived in store. We will feedback your complaint to the store to ensure orders are clicked as arrived immediately. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

9 months ago

not happy

I waited for 2 weeks for my parcel which i am now told i not going to get. They have said they are refunding my money and i am still waiting for that.

Donna Smith

The Works

9 months ago

Good Afternoon, Thank you for your feedback. We apologise you did not receive your order. We can confirm that a refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

9 months ago

Didn't recieve what i actually ordered and was offered a measly 10% discount as recompense

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that an incorrect item has been delivered to you. Our records show that our customer service team issued a partial refund. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards , The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

9 months ago

Good shop to but things from .

Rated low because my order had to be cancelled had to go in shop to buy my items after refund but overall never had a problem with works normally .would recomend works great value for money great...

Baca lebih lanjut

Jacqui Goodall

Diverifikasi oleh Feefo

GBR

9 months ago

Apa yang dikatakan Jacqui Goodall tentang The Works:

Happy with home delivery

Easy to order and delivered to home address is excellent

Caz Rudd

Diverifikasi oleh Feefo

GBR

9 months ago

Apa yang dikatakan Caz Rudd tentang The Works:

Let down by Evri

Though I never received this order due to Evri, I had a swift reply and refund.

steve

Diverifikasi oleh Feefo

GBR

9 months ago

Apa yang dikatakan steve tentang The Works:

Good value

Every order was delivered on time and good value will use again

Wendy Hemmings

Diverifikasi oleh Feefo

9 months ago

Apa yang dikatakan Wendy Hemmings tentang The Works:

Fabulous company

Sarah Wyllie

Diverifikasi oleh Feefo

GBR

9 months ago

Apa yang dikatakan Sarah Wyllie tentang The Works:

Orders not fulfilled

I never received my order so I was refunded. I have placed the order again and 7 days later no sign of this order and no tracking details if it has been dispatched so I have no idea if this will...

Baca lebih lanjut

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order has been delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

9 months ago

Absolutely ****

Zero stars .

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Belum menerima undangan ulasan?

Mengapa ulasan Feefo tepercaya?

Pelajari lebih lanjut tentang Feefo