Inspiring and empowering customers to read, learn, create and play
Layanan
3.2
/5
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556
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448
1,284
peringkat selama setahun terakhir
Menampilkan seluruh 269,282 ulasan
JI
James Irwin
Diverifikasi oleh Feefo
GBR
8 months ago
Apa yang dikatakan James Irwin tentang The Works:
Bad
Terrible, ordered on the 17th November still not yet arrived one month later,
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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GM
Geetanjali Mirpuri
Diverifikasi oleh Feefo
8 months ago
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
Good choice, good service
Lots of great ideas and a wide range of items to choose from. Once ordered the goods were delivered in the time quoted, in a strong box that was well packed.
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LM
Lisa Mooney
Diverifikasi oleh Feefo
8 months ago
Apa yang dikatakan Lisa Mooney tentang The Works:
Items arrived on time.
Lovely books
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LD
Lesley Deegan
Diverifikasi oleh Feefo
IRL
8 months ago
Apa yang dikatakan Lesley Deegan tentang The Works:
Not happy
Ordered goods on 17th November and still waiting on delivery!
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order has not been delivered.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
Poor communication
Order didn’t arrive - there was no communication. The order was for Christmas craft items for a nursery. I saw the same items in The Works shop so decided to buy them so I had them for my craft. ...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
Unfortunately none of the 180 books I ordered arrived
I placed 3 orders each containing 60 books and 'none' of the orders arrived. It took me 2 days to get through to customer service and when I did I was told one delivery was damaged and sent back and...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your orders were not delivered to you.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
DIY Christmas Crackers
Bought DIY Christmas Crackers to make with my granddaughter. Great activity, all the parts were provided, just had to supply the small gift. Delivered in a timely manner. All good, can recommend.
0
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
8 months ago
Terrible service, never received parcel.
Ordered Christmas presents over 4 weeks ago, still haven’t received them. Emailed to ask if they could look into it for me, didn’t reply. Really terrible service.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order has been delivered.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
DM
Deirdre Mcgonigle
Diverifikasi oleh Feefo
8 months ago
Apa yang dikatakan Deirdre Mcgonigle tentang The Works:
I didn’t get my package which was a Christmas present for my daughter. Very disappointing service by the deliver company EVRI. Won’t be ordering from the works again until the issues with delivery...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was damaged at the couriers Evri
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.