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The Works Ulasan | Ulasan Layanan Pelanggan untuk {{merchantUrl}} | Feefo

Menampilkan seluruh 269,282 ulasan

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 months ago

Not a lot of thought for some!]

Shops not in accessible areas to disabled. Need to be nearer car park or bus stop. price stickers difficult to prise of items bought as gifts

Donna Smith

The Works

7 months ago

Good morning, Thank you for your feedback. Please accept our sincere apologies that you have found the store inaccessible. This will be passed to the relevant department. We are sorry that you had issues with the price stickers , if you are unable to remove the stickers the product can be returned to our warehouse or to one of our 500+ stores. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 months ago

Great service, great products

Excellent service. Product arrived in time and well packaged. Id like to take the oppotuity to say that The Works have really stepped up the quality of their products in the create&make range of...

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Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 months ago

Wast of money more than half was broken with no reply from email

It took way too long & was too late for what it was needed for missing some items & so badly packed that half was broken & ended up in the bin & as it took so long we didn’t need anymore so gave what...

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Donna Smith

The Works

7 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a refund was issued for the missing items from your order. If any items are damaged you would need to contact customer service on 0121 313 6050 or return to your local Works store. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 months ago

Not great

Delivery was late and no i formation was given when it woukd arrive till very late

Donna Smith

The Works

7 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

AML

Diverifikasi oleh Feefo

GBR

7 months ago

Apa yang dikatakan AML tentang The Works:

Poor experience, would not recommend this online store

On the website it states that dispatch is within 7 working days, which is pretty slow. When I received the confirmation email, it stated 15 working days - had I known this, I'd have never ordered...

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Donna Smith

The Works

7 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. We are sorry that items were missing from your order, unfortunately as we do not have a live inventory system this issue can arise on occasion. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 months ago

Why I like shopping with The Works.

The works offers clear focused ways to place an order without all the pain of asking and re-asking for passwords and personal details, also highly welcome on only taking the customers data that is...

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Elizabeth Cole

Diverifikasi oleh Feefo

GBR

7 months ago

Apa yang dikatakan Elizabeth Cole tentang The Works:

Great choices

Always find what I'm looking for....from books to jigsaws and toys, all well priced and great choices

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 months ago

Kenneth Freeman

Diverifikasi oleh Feefo

7 months ago

Apa yang dikatakan Kenneth Freeman tentang The Works:

No Delivery of books

Ordered a number of books from Works , as i could not get them in my local branch. Ordered a couple of weeks before christmas , and did not received them . their choice of carrier was Evri -...

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Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 months ago

Wouldn't buy from The Works website again

My delivery was very late for Christmas so I had to purchase the book set from another website. As there are no The Works shops near me, I had to pay to return the late, unwanted books and as of now,...

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Donna Smith

The Works

7 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a refund was issued for the order that was returned. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

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