Inspiring and empowering customers to read, learn, create and play
Layanan
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
peringkat selama setahun terakhir
Menampilkan seluruh 269,282 ulasan
AC
Ann Charles
Diverifikasi oleh Feefo
GBR
10 months ago
Apa yang dikatakan Ann Charles tentang The Works:
Poor service
Very poor and took over a week for a refund shall not order on line again
Ordered a £30 of things and delivery was suggested about 5 days.
A week later I emailed as a previous Order was lost and...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
10 months ago
Everything I have ordered from The Works has arrived promptly and has been in excellent condition 👌
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
10 months ago
Rubbish
Never order stuff online from then as it always comes damaged. I've had to put in complaints about all the orders I have received containing jigsaw puzzles as at least one of them always arrives...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team have resolved this issue and a refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
10 months ago
Got lost in transit by the looks of it
Had to chance my goods up
.sent emails no reply. Ended up ringing up and getting refunded
0
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AD
Alison Durham
Diverifikasi oleh Feefo
GBR
10 months ago
Apa yang dikatakan Alison Durham tentang The Works:
Quick delivery exellent value.
0
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
10 months ago
Not the best
Part of my order was cancelled, the order took a long time to come & didn’t come in a sip packaging like they do in the shop
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that part of your order was cancelled due to stock issues,
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
10 months ago
Very dissapointed.
Wrong order delivered. Items described wrongly on website. Refunded me as not able to supply christmas wreath cross stitch sets and yet keep sending emails advertising it. Even asked me to review it...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that the incorrect items were delivered to you.
Our records show that our customer service team have resolved this issue and a refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
10 months ago
Very efficient service
Very quick delivery and service.Cannot fault.
0
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Pelanggan Tepercaya
Diverifikasi oleh Feefo
10 months ago
Terrible
I accidentally put my old address down, but as they hadn’t send it yet I thought great I can cancel that. They said I would get a refund… They didn’t cancel or refund me and sent the package a week...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Unfortunately as the order has been processed the address could not be amended.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Bagikan
Pelanggan Tepercaya
Diverifikasi oleh Feefo
10 months ago
Good but delivery is tricky
I love the Works, buy huge amounts of arts and crafts stuff from them. The staff in our local shop are particularly amazing (Haywards Heath)
But… recent experiences with ordering online and delivery...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.
Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.