Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

The Works Ulasan | Ulasan Layanan Pelanggan untuk {{merchantUrl}} | Feefo

Menampilkan seluruh 269,282 ulasan

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Slow coach

Slow, incomplete and refund had to be chased due to the fact it was incorrect, received £1.50 when it was more than that. Still waiting for communication.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a customer service adviser has issued a refund of £11.50 for the missing items from your order. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Value for money and choice

Was kept informed re possible delivery time etc. Delivery appears to take longer at the moment but within stated info given.

Amber Ardern

Diverifikasi oleh Feefo

10 months ago

TRACIE CHAPPELL

Diverifikasi oleh Feefo

GBR

10 months ago

Apa yang dikatakan TRACIE CHAPPELL tentang The Works:

Terrible experience never buy from them

Absolutely terrible took them about a week to process my order, then one item wasn’t available. It took 11 days to get to the shop, then another 2 days to send an email to let me know. When I get to...

Baca lebih lanjut

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Quick delivery top product highly recommended..

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Staff we very welcoming, service was fast.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Not the best

Very lengthy delivery time with sketchy updates and when the order arrived it was jncomplete. Raised a support case which although a refund was processed it still took too long for updates.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed with items missing due the relocation of our warehouse. We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund for the missing items. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Useless

I had to get in contact after several.weeks as my order was still.not dispatched. To be told on the phone 'oh looks like we will have to cancel the order as it's not moved'. Great. Really helpful....

Baca lebih lanjut

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you, unfortunately due to the relocation of our warehouse this caused an issue with some of the orders on our system. We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

10 months ago

Do not recommend online shop

Was waiting over a month for a delivery for them to just tell me constantly it’s delayed. I made them investigate it and turns out it was damaged in transit over a month ago and they didn’t think to...

Baca lebih lanjut

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was damaged in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Megan France

Diverifikasi oleh Feefo

GBR

10 months ago

Apa yang dikatakan Megan France tentang The Works:

Love!!

Love the works, always helpful and have amazing books with sprayed edges

Belum menerima undangan ulasan?

Mengapa ulasan Feefo tepercaya?

Pelajari lebih lanjut tentang Feefo