Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

Ulasan Sephora

Menampilkan seluruh 180,622 ulasan

Carolina

Diverifikasi oleh Feefo

1 hour ago

Apa yang dikatakan Carolina tentang Sephora:

The answer was generic they didn’t look at my case.

James Guy

Diverifikasi oleh Feefo

GBR

1 hour ago

Apa yang dikatakan James Guy tentang Sephora:

2026 Advent calendar

Great service Arrived just as advised and could not be better

Pelanggan Tepercaya

Diverifikasi oleh Feefo

4 days ago

Rubbish customer service

Parcel got lost in the post 2 weeks ago and I’m still waiting for a refund. No reply to the 3 messages I have sent to their customer service

Rebecca

Sephora

4 days ago

Hello Thank you for your feedback, and please accept our sincere apologies for the delay and the lack of communication you experienced regarding your lost parcel. Unfortunately, we cannot locate a response to our last email, but we have actioned your requested solution today. Thank you for your patience and for bringing this to our attention. Kind regards Sephora UK Customer Care

Pelanggan Tepercaya

3 hours ago

Thank you for resolving. Crazy system you have where you require public negative feedback in order to resolve something so simple. I see many other examples of the same in Sephora feedback.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

1 day ago

Very disappointing service

Received someone else’s package. Nothing I ordered arrived. When I flagged it up with Sephora they stated that it was indeed their fault but now the mystery bag £148 of free items that came with the...

Baca lebih lanjut

Pelanggan Tepercaya

Diverifikasi oleh Feefo

1 day ago

Pelanggan Tepercaya

Diverifikasi oleh Feefo

1 day ago

Pelanggan Tepercaya

Diverifikasi oleh Feefo

1 day ago

I still haven’t end my case. I am still waiting for a solution and it’s been a month. They are not helpful, you have to chase them and still won’t have any results.

Beata

Diverifikasi oleh Feefo

IRL

2 days ago

Apa yang dikatakan Beata tentang Sephora:

Great store

The best make up store there is, almost endless choice, great brands, really fun to shop. Always have very good experience with Sephora.

Pelanggan Tepercaya

Diverifikasi oleh Feefo

2 days ago

efficient delivery - fast & easy

Pelanggan Tepercaya

Diverifikasi oleh Feefo

2 days ago

order reference 1017627057 customer reference 31563720015976

I am unable to give any better rating, as I still have not received my parcel, DHL have confirmed they have it, but as yet it still has not been delivered, after multiple emails with delivery...

Baca lebih lanjut

Rebecca

Sephora

2 days ago

Hello, Thank you for bringing this to our attention, and we are sincerely sorry for the frustration and difficulty you experienced trying to track down your DHL parcel and get in touch with our team. We completely understand your concerns, especially given the value of your order. We have been in touch with you today to resolve this matter for you. Kind regards Sephora UK Customer Care

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Feefo Trusted Service Awards

Penghargaan independen kami memberikan pengakuan kepada merek terbaik untuk layanan pelanggan. Pemenang ditentukan berdasarkan peringkat yang diterima dari pelanggan mereka.

Apa itu Trusted Service Awards

Mengapa ulasan Feefo tepercaya?

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Sephora Ulasan

Bagaimana ulasan Feefo dikumpulkan?

Siapa saja yang dapat menulis ulasan Feefo?

Bagaimana cara kami memverifikasi ulasan?

Bagaimana kami menangani ulasan palsu?