Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

Ulasan Rointe UK

Menampilkan seluruh 2,653 ulasan

Verified Customer

Diverifikasi oleh Feefo

7 years ago

Apa yang dikatakan Verified Customer tentang Rointe UK:

Good

Brilliant

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Keep well, keep happy - like me and mine.

Yes. For an older person they are ideal. Easy to regulate especially on an iPad. Keep on low and keep an even temperature all round. Hopeful of saving money Which everyone loves in this day and age.

Customer Service

Rointe UK

7 years ago

Thanks very much for your review. We appreciate the time you've taken to leave us your comments. We're glad your Rointe heating system is working well for you.

Should you need further assistance, please do not hesitate to contact us on 0203 321 5929.

Kind Regards,

Rointe UK

Verified Customer

Diverifikasi oleh Feefo

Bn273eq

7 years ago

Apa yang dikatakan Verified Customer tentang Rointe UK:

Great Radiators

Excellent service, a quick phone call asking what was best for my new conservatory and the next day an email with suggested Rointe Rad sizes and a price with free delivery 🚚 the next day.

Customer Service

Rointe UK

7 years ago

Thanks very much for your review. We appreciate your comments and are delighted you're happy with your new Rointe heating system. If there's anything we can do to assist you with it in the future, please don't hesitate to contact us on 0203 321 5929.

Kind Regards,

Rointe UK

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

great product

i have few radiators for 4 months very handy installation and working well

Customer Service

Rointe UK

7 years ago

Thanks very much for your review. We appreciate the time you've taken to leave us your comments. We're glad your Rointe heating system is working well for you. Should you need further assistance, please do not hesitate to contact us on 0203 321 5929.

Kind Regards,

Rointe UK

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Gave three stars because i had to grind down grub screws (too long for some reason ?) so they would tighten down on towel rail fixings, other than that all good

Customer Service

Rointe UK

7 years ago

Thanks for your review and feedback, especially about the screws. We'll pass that information on to our Product department to take a look at. IF you need further assistance, please do not hesitate to contact our Technical Support team on 0203 321 5929.

Kind Regards,

Rointe UK

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

quality product

Customer Service

Rointe UK

7 years ago

Thanks very much for your feedback. If you need further assistance, please don't hesitate to contact our Technical Support team on 0203 321 5928.

Kind Regards,

Rointe UK

Verified Customer

Diverifikasi oleh Feefo

7 years ago

Apa yang dikatakan Verified Customer tentang Rointe UK:

Great heating with WiFi Control

Great service and great heaters. It leaves a nice heat in the room. The app took a while to get used but works really well once setup. It is great to be able to control heating times from my phone.

Customer Service

Rointe UK

7 years ago

Thanks very much for your comments. We really appreciate the time you've taken to leave us a review and are delighted you're happy with your new Rointe heating system. If you should need further assistance, please don't hesitate to contact our Support team on 0203 321 5929.

Kind Regards,

Rointe UK

Verified Customer

Diverifikasi oleh Feefo

7 years ago

Apa yang dikatakan Verified Customer tentang Rointe UK:

Website is a nightmare, registration of a product is so time consuming even one, I had 5 to go through, the app is utter **** if you want to use your WiFi Rointe radiators forget it, buy something...

Baca lebih lanjut

Customer Service

Rointe UK

7 years ago

Thanks for your review and your feedback. We are currently working and developing a new website, which will help alleviate the issues with registering a product. We understand this is a complicated and time consuming process, so we are working on streamlining this within our new website.

With regards to the app, we're sorry you're having difficulty. We have had some issues with a recent update to the app, therefore we recommend you contact our Technical Support team by phoning 0203 321 5929 or sending an email to support@rointe.co.uk, if you have specific issues with pairing, opening or creating installations as they will be able to help you. We're sorry for the inconvenience.

Kind Regards,

Rointe UK

Verified Customer

7 years ago

I will say radiators are stylish, and so far I’m pleased, ecconomy wise I’m yet to see, need a few months to analyse this, it’s just the app, I can’t even get passed the first screen where it fails to recognise the address ☹️

Customer Service

Rointe UK

7 years ago

Hi Andrew. Thanks for that information. The address issue on the app is a glitch for some users and definitely needs to be logged by our Technical Support team. Please can you provide the following details to support@rointe.co.uk:

- Full name

- Email address (used on the app) and phone number (to contact you)

- Address including postcode

Our Support team will then ask our App team to see if they can create the installation for you. This can be done by us to help. We need you to also check a few things first before we can help. Sometimes the following helps solve the issue for you:

1. Your Wi-Fi network is at least 2.4 Ghz or higher. The app/product won't work properly unless the network is at least this.

2. Your firmware is updated on the product itself. It needs to be version 53 or higher. You can check your firmware and update it by following this video and instructions. Video: https://youtu.be/9SRwU4Tz4aw.

3. Your product is connected to Wi-Fi and paired correctly. You might want to call our Tech Support team for this one to help with pairing if it's an issue.

Thanks very much and again, we're incredibly sorry but thank you for your patience.

Rointe UK

Verified Customer

7 years ago

I’ve left all my details as requested, yet to receive any contact from Rointe at all, come on guys get your act together, either train your customer service staff, or probably more appropriately employ some in the first place 😡

Customer Service

Rointe UK

7 years ago

Good Morning Andrew. I've just asked Support to search their inbox for your email as they can't seem to find it. I've chased them for you this morning.

Kind Regards.

Verified Customer

Diverifikasi oleh Feefo

7 years ago

Apa yang dikatakan Verified Customer tentang Rointe UK:

Two radiators needed to be changed twice due to leaking oil. Rointe responded immediately and replaced the units.

Verified Customer

Diverifikasi oleh Feefo

7 years ago

Apa yang dikatakan Verified Customer tentang Rointe UK:

Happy days

Very knowledgable and helpful.

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Rointe UK Ulasan

Bagaimana ulasan Feefo dikumpulkan?

Siapa saja yang dapat menulis ulasan Feefo?

Bagaimana cara kami memverifikasi ulasan?

Bagaimana kami menangani ulasan palsu?