Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

Ulasan Rointe UK

Menampilkan seluruh 2,653 ulasan

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Well designed heater

Very sturdy and good looking product.

Customer Service

Rointe UK

7 years ago

Thanks very much for your feedback. We appreciate your comments and are delighted you're happy with your new Rointe heating system. If you need further assistance with your product, please don't hesitate to contact us on 0203 321 5929. Kind Regards, Rointe UK

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Good quality products

I like the Rointe brand for its quality. Getting the product registered is a little harder! The challenge is to get the invoice from the contractor at the same time that you are registering the...

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Customer Service

Rointe UK

7 years ago

Thanks very much for your feedback. We appreciate your comments and understand the issues surrounding product registration. We are working on a new website that will help to alleviate these problems for the future and make the process simpler. Kind Regards, Rointe UK

Verified Customer

Diverifikasi oleh Feefo

7 years ago

Apa yang dikatakan Verified Customer tentang Rointe UK:

First class service

Excellent service from your supplier and fitter in Aberdeen, Euan Sutherland, arrived when he said he would, polite and friendly, very tidy worker, would recommend him. registering my heaters online...

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Customer Service

Rointe UK

7 years ago

Thanks for your review and your comments on the installer you used. We're delighted you're happy with your Rointe heating system. If you require advice or support on your product, please don't hesitate to contact our Technical Support team on 0203 321 5929 or support@rointe.co.uk.

Kind Regards,

Rointe UK team

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Rointe Radiators are energy efficient and look good in the home

Very efficient, quality product

Customer Service

Rointe UK

7 years ago

Thanks for your review. If you need further assistance, please don't hesitate to contact our Support team on 0203 321 5929.

Kind Regards,

Rointe UK

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Great product, work really well in place of the old storage heaters. Would used again and recomend

Customer Service

Rointe UK

7 years ago

Thanks for your review. We're delighted you're happy with your new Rointe heating system. Should you need further advice or support, our Technical Support team will be delighted to help you. You can call them on 0203 321 5929.

Kind Regards,

Rointe UK

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Would Recommend - our 15 element D series radiator is perfect

The original radiator 15 element D series Graphite had a slight leak of oil on arrival. Problem promptly addressed by Rointe and replacement radiator sent immediately. It was a while before the...

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Customer Service

Rointe UK

7 years ago

Thanks very much for your review and positive comments. We're delighted you're happy with your Rointe heating system. If you need any help or advice in the future regarding your D Series radiator, please don't hesitate to contact our Support team on 0203 321 5929.

Kind Regards,

Rointe UK team

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Rubbish registration process but great item

The website is very frustrating and that's why I scored it as poor. I love the actual radiator, so easy to install etc.

Customer Service

Rointe UK

7 years ago

Thanks for your review and your feedback. We are currently working and developing a new website, which will help alleviate the issues with registering a product. We understand this is a complicated and time consuming process, so we are working on streamlining this within our new website.

We're sorry for any inconvenience.

Kind Regards,

Rointe UK

Verified Customer

Diverifikasi oleh Feefo

7 years ago

Apa yang dikatakan Verified Customer tentang Rointe UK:

Great website for registering.

Great website and registering was perfect. Very well thought out and developed.

Customer Service

Rointe UK

7 years ago

Thanks very much for the positive review. We're delighted you're happy with Rointe product and the service. If you have any questions, or need help/advice on your product, please don't hesitate to contact our Technical Support team on 0203 321 5929.

Kind Regards,

Rointe UK

Verified Customer

Diverifikasi oleh Feefo

Richmond

7 years ago

Apa yang dikatakan Verified Customer tentang Rointe UK:

Good ideas but products lack rigour, robustness and attention to detail

The heaters themselves are good but the Wifi system is a complete nightmare and you have to chase their support over and over again before they get back to you. Even registering your products on...

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Customer Service

Rointe UK

7 years ago

Thanks very much for your review and feedback. We're truly sorry you've had a negative experience with Rointe. This is not our usual standard of service.

With regards to the Wi-Fi, this is due to an app update early this year, which unfortunately had major issues with iOS and Android connection and caused a series of corruptions to our data files. This in turn meant the app had a number of issues that we needed to fix.

We are aware that the registration process on our website is not customer friendly and we'd like to apologise for any inconvenience caused. We are currently working on a new website, due to launch in a couple of weeks time, which will hopefully alleviate these issues. We have now registered your additional products manually and can do the same when you send us the other serial numbers outstanding.

In the meantime, if you require further help, please don't hesitate to contact our Support service on 0203 321 5929 or support@rointe.co.uk.

Again, we are sorry for the experience you've had with Rointe but we will take your feedback on board for future customers. Thank you for your patience.

Kind Regards,

Rointe UK

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Kryos radiator

Impressed with heater.

Customer Service

Rointe UK

7 years ago

Thanks very much for your feedback and review. We're delighted you're happy with your Rointe heating system. If you need further assistance with programming or after sales support, please contact our team on 0203 321 5929.

Kind Regards,

Rointe UK

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Mengapa ulasan Feefo tepercaya?

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Rointe UK Ulasan

Bagaimana ulasan Feefo dikumpulkan?

Siapa saja yang dapat menulis ulasan Feefo?

Bagaimana cara kami memverifikasi ulasan?

Bagaimana kami menangani ulasan palsu?