Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

Ulasan Rointe UK

Menampilkan seluruh 2,651 ulasan

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Mis-sold on the app

The iOS application is nowhere near as good as the online instruction videos suggested. It is very difficult to navigate and open doesn't work.

Customer Service

Rointe UK

7 years ago

Thanks for your review and comments. We're sorry you're having difficulty. We have had some issues with a recent update to the app, therefore we recommend you contact our Technical Support team if you have specific issues with pairing, opening or creating installations as they will be able to help you. We're sorry for the inconvenience.

Kind Regards,

Rointe UK

Verified Customer

Diverifikasi oleh Feefo

7 years ago

Apa yang dikatakan Verified Customer tentang Rointe UK:

Great Job

Exactly what I wanted. So far, I cannot fault the product, packaging, instructions or website

Customer Service

Rointe UK

7 years ago

Thanks for your review. We're delighted you're happy with your heating system. If you need further assistance at any point with your Rointe product, please don't hesitate to contact us on 0203 321 5929.

Kind Regards,

Rointe UK

Verified Customer

Diverifikasi oleh Feefo

7 years ago

Apa yang dikatakan Verified Customer tentang Rointe UK:

Very poor customer service, latest iPad app will not work on older iPads, plus when it does work on other phones it can't control panel colour like it used to on the old app, plus we've had to have a...

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Customer Service

Rointe UK

7 years ago

Thanks for your comments. We're sorry you haven't had a good experience with us and we'd like to apologise.

Our latest app update has had some issues, which we have now fixed. If you are still experiencing issues, please can you check the following:

1. Your Wi-Fi network is at least 2.4 Ghz or higher. The app/product won't work properly unless the network is at least this.

2. Your firmware is updated on the product itself. It needs to be version 53 or higher. You can check your firmware and update it by following this video and instructions. Video: https://youtu.be/9SRwU4Tz4aw.

3. Your product is connected to Wi-Fi and paired correctly. You might want to call our Tech Support team for this one to help with pairing. You can manually unlock your radiators on the control panel of the product itself. To do this press and hold the + and - keys on the radiator itself for at least 30 seconds. This will turn the radiator off and then you can turn it back on again unlocked. Please be aware that this will delete all programming in the radiator however, but it will be unlocked so you can connect to the app.

4. You delete and then reinstall the app and update it to the latest version. We launched a new release on Friday which should have fixed changing the colour screen.

If you still experience issues after the above, then please call our Tech Support on 0203 321 5929. They will be able to talk through the issues you're having and try to solve the problem via the phone. The department is open Monday to Friday from 07:30 until 17:30.

Kind Regards,

Rointe UK

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

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Doesn't work!

Fed up of entering Product References and Serial Numbers to be told "Error: This product doesn't exist."

Rointe Heating UK

Rointe UK

7 years ago

Thanks for your comments. We're really sorry you're having trouble with the registration process. We are aware that this is complicated and has some issues, but we're working on a new website with a completely different registration and product guarantee process, which we hope will alleviate these problems.

I can see you've successfully registered one D Series 3 element radiator. Please can you send your product ref and serial numbers along with proof of purchase to support@rointe.co.uk and we can manually add the rest for you?

Thanks!
Rointe UK

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Poor support

Bought the D series heater with WIFI as I'm away from my flat frequently and want to be able to control the heating. First heater delivered had an oil leak. Second one keeps jumping out of wifi and...

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Rointe Heating UK

Rointe UK

7 years ago

Thanks for your feedback. We're sorry you've had a bad experience with us and we'd like to apologise.

We have had an issue with our latest app update, which could be causing the issues with the Wi-Fi. Please can you check the following:

1. Your Wi-Fi network is at least 2.4 Ghz or higher. The app/product won't work properly unless the network is at least this.

3. Your product is connected to Wi-Fi and paired correctly. You might want to call our Tech Support team for this one to help with pairing.

Kind Regards,

Rointe UK

Verified Customer

Diverifikasi oleh Feefo

New Forest

7 years ago

Apa yang dikatakan Verified Customer tentang Rointe UK:

Perfect for my log cabin office

Rointe Heating UK

Rointe UK

7 years ago

Thanks very much for your feedback. We're delighted you're happy with your new Rointe heating product. If you need further assistance, please don't hesitate to contact us on 0203 321 5929.

Kind Regards,

Rointe UK

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Brilliant

Everything we expected and more, will certainly be buying again at some stage

Rointe Heating UK

Rointe UK

7 years ago

Thanks very much for your kind review. We're delighted that you're happy with your new Rointe heating system. If you have any further queries, please don't hesitate to call us on 0203 321 5929.

Kind Regards,

The Rointe UK team

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Helpful advice and speedy delivery. Excellent product.

Rointe Heating UK

Rointe UK

7 years ago

Thanks very much for your review. We're delighted you're happy with your heating product, but if there's anything further we can do to help, please don't hesitate to call us on 0203 321 5929.

Kind Regards,

Rointe UK

Verified Customer

Diverifikasi oleh Feefo

Lincoln

7 years ago

Apa yang dikatakan Verified Customer tentang Rointe UK:

Product needs the App to support it properly

They could answer my request for help to connect to the app - which is frankly useless from the 1st screen. The USP for the radiator and it fails at the 1st hurdle. Customer service dept must have...

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Rointe Heating UK

Rointe UK

7 years ago

Thanks for your feedback. Firstly we'd like to apologise for the delay in response. The customer service department has not closed down, but we have had standard issues with a member of the team. They are now no longer working for the company and we only have 1 person in the department. We are currently working through the backlog of emails as fast as we possibly can. If you like, you can always phone them on 0203 321 5929 as calls take precedence at the moment, whilst we search for another person to strengthen the team.

In terms of the app, we are aware we have had issues with the app since the recent update. This should now be fixed and we are asking all customers that are experiencing issues to please complete the following actions:

1. Ensure your Wi-Fi network is at least 2.4 Ghz or higher. The app/product won't work properly unless the network is at least this.

2. Your firmware is updated on the product itself. It needs to be version 53 or higher. You can check your firmware and update it by following this video and instructions: https://youtu.be/9SRwU4Tz4aw.

3. Your product is connected to Wi-Fi and paired correctly. You might want to call our Tech Support team for this one to help with pairing.

Should you still encounter issues with the app, you need to call us on 0203 321 5929 so we can talk through the problems and if needed, log an incident with our app team, but we cannot do this until the above 3 actions have been tried.

In terms of the purchase invoice, you will need this to validate your guarantee if you have issues with your product, so whilst it may not seem important, it actually is to ensure you can access your guarantee! We need this to prove you have actually bought and own the product.

We hope this answers your questions., but if you need further advice or assistance, please give us a call on 0203 321 5929.

Kind Regards,

Rointe UK

Pelanggan Tepercaya

Diverifikasi oleh Feefo

7 years ago

Unhelpfully, Serial number poorly printed

The Guarantee invite card which carries the product serial number and reference was only partially able to be read, as the numbers had either not been printed on or had become partially erased when...

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Rointe Heating UK

Rointe UK

7 years ago

Thanks very much for your feedback. We're sorry you've had difficulty with product registration. We are aware that this process is complicated and we're working on a new website which will hopefully alleviate these problems. Please keep your proof of purchase in case you need to use your guarantee in the allotted time. This will be sufficient for our Technical Support team.

Thanks for your patience.

Kind Regards,

Rointe UK

Pelanggan Tepercaya

7 years ago

I expected a speedy helpful response to my comment on registration from Rointe with the prospect of improvement. That's what I got, so happy to up-rate my star rating to 4 stars.

Rointe Heating UK

Rointe UK

7 years ago

Thank you very much. If there's anything else we can help you with, please don't hesitate to contact our After Sales team on 0203 321 5929.

Kind Regards,

The Rointe UK team

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Bagaimana ulasan Feefo dikumpulkan?

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